Student Support Officer
Type of contract: Full-time, Permanent
Salary: £26,598 - £32,022 per annum, depending on skills and experience
Location: London, United Kingdom at our ONCAMPUS London Birkbeck centre
Who are we looking for?
We are currently looking for a new Student Support Officer (Compliance) to join our ONCAMPUS London Birkbeck Student Support team on a full-time, permanent basis.
Based at the ONCAMPUS Centre, the Student Support Officer performs a key role internally as well functioning as a first point of contact with ONCAMPUS Central Admission colleagues in Cambridge, Sales and Marketing teams and the admissions offices of the partner university. The primary function of the post will be to support the administration of the student journey from pre-arrival to progression. This involves pre-arrival information, enrolment, induction, visa maintenance and fee collection processes ensuring adherence to a variety of external regulations from the UKVI, QAA and partner university in respect of compliance processes and data management.
Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible. The role may be closed earlier than specified.
Key responsibilities within this role include:
Compliance and Attendance Monitoring
· To manage visa-related documentation and procedures for the ONCAMPUS centre, in cooperation with colleagues at the University and ONCAMPUS Central Compliance & Admissions Teams, to adhere to all relevant policies and procedures.
· Managing the centre’s reporting system for compliance matters.
· To maintain and report on data for all students in line with ONCAMPUS processes and requirements of regulatory bodies.
· To strictly apply the ONCAMPUS attendance policy and work with colleagues to arrange meetings, issue initial warnings, follow up with warning letters and recording notes on the student management system.
Student Support
· To play a key role in the coordination of induction and lead on enrolment of students at the start of term.
· To provide a focused and high level of customer service.
· Ensuring existing students are actively engaged in the ONCAMPUS experience through the organisation of social and cultural activities to enhance student experience ensuring opportunities are communicated to students on an ongoing basis.
Key background, experience and skills expected:
Education
· HND or equivalent experiential learning
· UKCISA or other training related to visa rules and regulations (desirable)
Experience & skills
· Experience of working in a customer-focussed environment
· Experience of providing customer support
· Experience of working with data
· Experience of working in an admissions or visa advisory capacity (desirable)
· Experience of working with International students (desirable)
· IT literate
· Ability to plan workloads and meet deadlines
· Ability to work unsupervised
· Attention to detail
· Ability to keep accurate records and to track information
· Excellent interpersonal and communication skills – verbal, written and electronic
Why will you love working here?
Working with our ONCAMPUS team, you will have the opportunity to work with a team who have a shared focus of collaborating and improve the lives of learners. You will have the best of both worlds, the opportunity to grow personally whilst helping students develop.
Join a global education organisation that is respected for its successes and provides a friendly and supportive work environment to its diverse range of colleagues. Cambridge Education Group’s flexible and fast-paced experts help learners around the world to Achieve More.
What does ONCAMPUS do?
ONCAMPUS teach pre-university programmes with opportunity for guaranteed progression to a wide range of undergraduate and Master’s degrees at leading universities in the UK, USA and mainland Europe. Since 2008, ONCAMPUS has helped thousands of students progress to their chosen university. ONCAMPUS is part of Cambridge Education Group a global company with its headquarters in Cambridge, UK.
Benefits
· Private Medical Insurance
· Life Assurance cover
· Perkbox (includes hundreds of discounts)
· Salary sacrifice car leasing Scheme from Tusker
· Salary sacrifice Cycle to Work scheme
· Salary sacrifice Technology Purchasing Scheme
· Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
· Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)
Pension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions.
Holiday – Enhanced holiday of 25 days plus U.K bank Holidays.
Job Types: Full-time, Permanent
Salary: £26,598.00-£32,022.00 per year
Ability to Commute:
- Cambridge, Cambridgeshire (required)
Ability to Relocate:
- Cambridge, Cambridgeshire: Relocate before starting work (required)
Work Location: In person