Job Title: Student Support Mentor (Term Time)
Department: Business/ Childcare and Education
Reporting to: Curriculum Team Leader
Salary: £19,727 - £20,628 per annum (actual salary)
Contractual hours: 37 hours per week (38 weeks only)
Basis: Term time, Permanent
Pension: Local Government Pension Scheme
Location: Middlesbrough College Main Campus, TS2 1AD
The Role
As a Student Support Mentor within Business/Childcare and Education department, you’ll play a vital role in helping learners stay engaged, confident, and on track to achieve their goals. Working closely with teaching teams, you’ll identify student needs, plan and deliver targeted interventions, and provide one‑to‑one or small‑group support to those facing academic or wellbeing challenges. You’ll prioritise high‑needs learners, contribute to At‑Risk meetings, maintain accurate records of interventions, and collaborate with ALS colleagues to ensure support is timely, effective, and aligned with departmental expectations. Your work will help students build independence, develop strong study skills, and overcome barriers so they can succeed throughout the academic year.
Key Responsibilities
- Work closely with Curriculum teams to help identify student needs, contributing to the planning and delivery of strategies, coaching, and interventions that support student engagement, wellbeing, and academic achievement.
- Plan and deliver targeted interventions, drawing on specialist vocational knowledge from teaching staff where appropriate.
- Prioritise support for High Needs learners, ensuring timely and effective intervention when required.
- Engage in regular training and CPD provided by the ALS Department to maintain and develop the skills needed for the role.
- Attend At‑Risk meetings and other departmental forums, offering updates on student progress and the impact of support strategies.
- Collaborate with departmental colleagues to ensure attendance, retention, and achievement data for learners with Additional Support Needs is monitored accurately and on time.
- Work in partnership with the ALS Department to identify emerging support needs and prioritise provision in line with the ALS Deployment Pyramid.
- Record all interventions and outcomes using college systems, ensuring accurate, consistent, and timely documentation.
- Track the intent, implementation, and impact of interventions through Digital Learning Logs and One Page Profiles.
- Support the collection of evidence for exam access arrangements, including establishing and recording students’ Normal Ways of Working.
- Liaise with teaching staff to ensure that support aligns with college policies and delivers the best possible experience for learners.
- Encourage students to develop independent learning habits and effective study skills.
- Contribute to the implementation of quality procedures within Additional Learning Support to maintain high standards across the service.
Skills, Knowledge & Expertise
An appropriate Level 2 qualification (or equivalent) in supporting students with learning difficulties/care, or a commitment to achieving this within an agreed timescale.
Grade 4/C or above in Maths and English or equivalent.
A willingness to undertake any mandatory training relevant to the role.
Risk Assessment qualification – Desirable.
First Aid qualification – Desirable.
Understanding of health and safety matters.
Knowledge of risk assessment processes.
Ability to work both collaboratively as part of a team and independently when required.
Proven ability to communicate effectively with staff and students at all levels.
Please see the person specification for full details.
Why Join Us?
Substantial annual leave entitlement plus holiday purchase scheme.
Health & Wellbeing; free gym membership, 24/7 counselling for you and your family
Family-friendly policies: flexible hours and a supportive work environment
Employee Assistance Programme (EAP): confidential support including counselling, legal and financial advice.
Professional development: extensive training, mentoring, and career progression opportunities
Funded CPD opportunities, regular staff development training, and paid volunteering days
Access to discounted hair and beauty treatments at our onsite salon.
College benefit scheme – College Extras:
Up to 15% cashback at top retailers & restaurants
Discounted gift cards for big brands
Home & tech upgrades via salary sacrifice
Cycle to Work scheme
Discounted onsite car parking.
To learn more about working at Middlesbrough College, please visit our Work For Us page.
For further details and to discuss the role in more detail, please contact Lucy Summerside, Associate Director Curriculum on[ l.summerside@mbro.ac.uk](http:// l.summerside@mbro.ac.uk)
Are you ready to make your mark?
If you’re looking to join a team that cares about their staff wellbeing, values their personal development and works with them to have a positive impact on student experience, come to Middlesbrough College!
About Middlesbrough College
Middlesbrough College is a leading provider of education and training in the North East, offering A-levels, vocational courses, apprenticeships, and degree-level qualifications. With state-of-the-art facilities and a commitment to staff development, we’re proud to create opportunities for learners and colleagues alike, fostering an environment where everyone can grow, thrive, and make a real difference.
Our Vision, Mission and Values
Across our campus and community, Middlesbrough College is driven by a clear vision, mission, and values that not only shape what we do for students—but also make us a great place to work, grow, and thrive. Find out more here.
Safeguarding Our Students
Middlesbrough College is committed to safeguarding and promoting the welfare of all students. All staff are expected to share this commitment. If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All roles within the College carry safeguarding responsibilities, including promoting student welfare, reporting any concerns to the Designated Safeguarding Lead (DSL), and modelling safe and appropriate conduct in line with College policies.
All posts at Middlesbrough College involve regulated activity and are therefore exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.
Please be aware that it is a Criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.
As part of our shortlisting process, we will conduct an online search for all shortlisted candidates to identify any safeguarding or reputation‑related concerns (as required by KCSIE).
Right to work
Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.
Recruitment Process
Applications are shortlisted for interview as they are received, and so early application is encouraged. We reserve the right to commence the interview process and close the vacancy prior to this date.
Equality & Diversity
Middlesbrough College is an equal opportunities employer, committed to creating an inclusive workplace where everyone is valued. We welcome applications from all backgrounds and make recruitment decisions based on skills and experience. As a Disability Confident employer, we actively support applicants with disabilities.
Please see Job Description here -Job Description
