Job description:
Here at Westcoast, we are responsible for distributing some of the best-known global IT brands to resellers, retailers, and other organisations in UK and beyond. We’re an innovative business with revenues reaching £3.6 billion, and we thrive on teamwork and the potential of our people.
What is the role?
You will manage all inbound opportunities from your assigned account base, responding to all quote requests with the aim of increasing revenue opportunities and lines per quote.
This is an opportunity to accelerate your career in tech sales and would suit an individual with sales and customer service skills, with ability to work to targets and a drive to succeed.
How will you do this?
Your role will be a mix of handling inbound calls and emails and pro-actively supporting your clients with queries, orders, and billing. You will apply your tenacity and drive to ensure that all individual KPI’s are met along with hitting team targets.
You will also support the continuous growth of the account base, using your product and client understanding to identify customer needs and deliver growth within both revenue and profit on the accounts, as well as uncovering any significant opportunities that can be capitalised on, communicating these to specialist teams in the business, and identifying inefficiencies within the customer process, working with our Sales Operations teams to make life easier.
- Respond to all quote requests from your account base, identifying opportunities to increase lines per quote and overall revenue and profit
- Manage customer expectations around pricing, stock availability and lead times
- Work with the Outbound Sales Account Managers and specialist teams in the business to capitalise on significant opportunities uncovered within your accounts
Is this the role for you?
To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:
- Previous experience in either a sales or high-volume administration/customer service environment
- Knowledge or a keen interest in IT or technology would be beneficial
- A proactive approach to account management
- A high level of organisational skills and excellent attention to detail
- An excellent communicator and relationship builder
- Ability to adapt to changing situations with confidence and professionalism
- Entrepreneurial and ambitious, with the drive to exceed targets
- Embraces collaboration and celebrates success
- A willingness to learn and motivation to continuously develop your industry knowledge
What will we do for you?
This is an excellent opportunity to develop your knowledge and understanding of the IT industry, build a career with a Sunday Times Top Track 100 business and develop strong, long standing industry relationships.
- We will help you grow! To help you unlock your full potential and progress your career, we provide you with all the training and development opportunities you will need to succeed. We offer funded Apprenticeships, work-based studies, and professional qualifications.
- We offer a salary range up to £40,000 depending on experience which includes competitive commission structure.
- We have a generous benefits package including, 25 days holidays, employee referral bonus scheme, staff purchase discounts on IT products, electronics, mobiles, accessories, and mobile phone contracts.
- You’ll also have access to Westcoast Wellbeing – including full Employee Assistance services, access to mental health counselling, virtual GP, Physiotherapy and Perks and Rewards, enhanced family leave policies, life insurance and schemes including eye care and cycle to work.
- Our teams enjoy many social and charitable events throughout the year.
What’s next?
If you are ready to work for a company which believes people are the most important asset, highly recognises and rewards their employees, then click apply and complete the short application process (5-6 mins).
Please be aware that our recruitment team handles a high volume of applications, making it challenging to provide individual feedback to every candidate. If you do not receive a response from us within 14 working days, kindly note that we have chosen to pursue other candidates for this opportunity. We appreciate your interest and encourage you to explore future opportunities with us