Learning & Development Trainer - South

Lemon Pepper Holdings Limited (Wingstop UK) • Full-time • London • from £38k / year • 9h ago

Job Title: Learning & Development Trainer

Salary: Up to £38,000 (DOE)

Location: Based remotely - Covering South UK

Be Part of Something Big. Join the Wingstop Team!

At Wingstop, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team.

We have been recognised for our commitment to excellence earning accolades such as (Sunday Times Best Places to Work 2024 & 2025, The UK’s Number 1 QSR Brand 2025 and Deliveroo’s Number 1 Dish in 2025). But our mission remains simple: BRING THE FLAVOUR.

Learning and Development Trainer – Covering South locations

Leading various training activities for the brand. Effectively delivery training, supporting the success of stores, and promoting continuous development and alignment within the NSO & BAU sites. They are involved in both hands-on training delivery and collaboration with key stakeholders to achieve training objectives and maintain high performance standards.

Job responsibilities:

Wingstop brand ambassador, maintaining the highest Wingstop standards as an example for others.

Supporting Operations and identifying learning opportunities from our existing estate of restaurants.

Responsibility for the Learning and Development and TNA of the districts in your area.

Leading NSO training, taking charge of delivering and facilitating training programs.

Conducting store success visits to assess the effectiveness of training initiatives at different locations.

Facilitating new rollouts, ensuring smooth implementation of new processes or procedures.

Organising pre-NSO schedules and function support.

Handling store training and calibration, ensuring employees are aligned with required standards.

Delivering workshop and online training sessions to enhance the skills and knowledge of NSO members.

Collaborating with District Managers to provide training interventions and support as needed.

Maintaining contact reports with the People Team, keeping them informed about training-related matters.

Required:

Minimum 2 years Learning & Development/Training Experience in the Hospitality/Retail industry
Strong organisational and time management skills.

Demonstrable skills in facilitating exciting and engaging training experiences.

Able to work as part of a wider team and independently with the ability to think on your feet.

Delivering exciting onboarding and induction programmes for new employees.

Comfortable running classroom-style training as well digital workshops and 1:1 coaching.

Proficiency using learning managements systems and e-learning platforms.

Great at decision making, solving problems, and thinking on your feet. You'll be someone with a real 'Can Do' attitude.

Proven track record of training support and delivery during new store openings.

Desired:

Qualified, or working towards suitable/relevant qualifications such as CIPD.

Experience of working independently and remotely throughout the UK.

Experience opening new restaurants.

Experience of the launching and rollout of new products.

Benefits & Offerings:

Wingstop UK is committed to investing in and rewarding our people. Benefits include:

Welcome Pack – A personalised introduction to Wingstop.

Enhanced Annual Leave – 25 days plus bank holidays.

Discretionary annual bonus.

Paid Birthday Leave – An additional day off to celebrate your birthday.

Private Healthcare – Including Vitality at Work benefits.

Family Support – Enhanced maternity and paternity leave.

Professional Development – Access to e-learning and career progression opportunities.

Recognition & Team Events – Semi-annual company conferences and social events.

Employee Discounts – 20-50% off Wingstop dining for friends and family.

Retail & Lifestyle Discounts – Exclusive savings on a range of brands.

Flexible Pay Options – Wagestream access for on-demand earnings.

Apprenticeships: Learn while you earn with fully supported development programmes.

Anniversary Awards: Celebrate 3 and 5 years with us in style!

Commitment to Diversity & Inclusion

Wingstop UK is committed to fostering a diverse and inclusive workplace. We believe in equal opportunities and strive to create an environment where all individuals feel valued, respected, and supported.

Should you require any reasonable adjustments during the recruitment process, please let us know and we are happy to accommodate your needs.

If you are a driven and experienced IT leader looking to make an impact in a fast-growing, award-winning business, we would love to hear from you.

#INDHO)