Learning & Development Coordinator

Turner & Townsend • Full-time • London • 21h ago

Company Description

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.
Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Please visit our website:www.turnerandtownsend.com

Job Description

The Learning and Development Coordinator will be responsible for supporting the UK L&D team in coordinating learning and development activity for approximately 7,000 employees. The role will have a strong focus on Early Careers, providing coordination and project support for our Graduate and Apprentice development programmes, alongside opportunities to project manage learning initiatives and support continuous improvement across both L&D and the wider HR function.

Typical duties will include:

Learning & Development Coordination:

Acting as the first point of contact for all UK Learning & Development queries, managing the UK L&D inbox and responding to employee and stakeholder queries

Coordinating UK learning programmes, including internal and external training courses

Managing the UK training calendar, liaising with internal trainers and external suppliers to schedule course delivery dates, managing participant lists and agreeing programme schedules

Ensuring a high-quality learner experience across all programmes, including managing participant queries, issuing joining instructions and course materials

Generating reports and evaluating training data (monitoring attendance records and course pass rates)

Supporting the business with the coordination and enrolment of employees undertaking the Royal Institute of Chartered Surveyors (RICS) Assessment of Professional Competence (APC) including the facilitation of mock assessments

Liaising with the HR Operations team to ensure learning agreements are in place and managing the claw back agreement process

Administering participant feedback questionnaires

Managing the end-to-end invoicing process (including raising POs, receipting and recharging to the business for all central L&D spend)

Early Careers Development:

Supporting the Early Careers Development team, providing ongoing coordination and issuing regular communications to Graduates and Apprentices currently on programme

Providing project management support for Early Careers, including Graduate and Apprentice Inductions and Graduation events

Coordinating the enrolment of apprentices on to their formal apprenticeship programmes, liaising with the training providers and business stakeholders

L&D Project Support:

Providing wider support to the L&D team across various projects including:

Leading the coordination and analysis of the annual UK Training Needs Analysis, providing data‑led insights to inform L&D priorities

Collaborating with the Data Analytics team to manage and maintain L&D Power BI dashboards, ensuring accurate training data is recorded and maintained across the learning and development team

Communication and promotion of UK L&D initiatives across the business (ensuring the internal L&D intranet pages are regularly updated)

Supporting the L&D Manager with the facilitation of training sessions (in person and online sessions)

Coordinating with the L&D Manager and HR Business Partnering team to analyse the employee engagement survey results and produce an informative report

Qualifications

Excellent verbal and written communication skills

Strong organisational and project management skills, with the ability to manage multiple projects, processes and priorities simultaneously in a fast‑paced environment

Proficient using Microsoft Office programmes, particularly Excel (including VLOOKUPs, Pivot Tables and data analysis), PowerPoint and Microsoft Forms

Process driven to help support the team to review and streamline efficient internal L&D processes

Data literacy, with the ability to interpret, analyse and present data to support insights, reporting and decision-making (familiarity with Power BI useful but not essential)

Able to proactively problem solve

Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance.

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

#LI-SM

Please find out more about us at www.turnerandtownsend.com/

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects:

Twitter

Instagram

It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time.

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review.