The Reception Team look after patients, their appointments, prescriptions and all the stuff that flies around - a massive amount of administration involved in running a busy practice and this includes a backroom team of Administrators to handle the huge influx of correspondence and data each day.
- A permanent position within the organisation upon completion of the apprenticeship
- Navigating patient requests to appropriate services, using pre-defined procedures
- Providing a professional service to patients and maintaining a friendly and understanding approach, even at times of provocation and pressure
- Entering into sometimes challenging dialogue with patients, based on the knowledge, training and procedures provided for the role
- Recognising where to seek professional direction and where administrative procedures may be applied
- Active participation, as appropriate for the role, towards achievement of QOF and other enhanced Services Practice goals
- Working as part of the larger Patient Services team, focused on Reception responsibilities, but with a wider remit when working within smaller centres
- Working in a busy, at times pressured and rapidly changing environment dealing with the needs of patients, the general public and busy Health Care Professionals
- Taking responsibility for daily events and being aware of daily priorities
- Using one’s own initiative to suggest solutions to organisational problems
- Motivating oneself in “quiet times” to address “housekeeping” issues
- Making time to learn and do new things
Business Administrator Level 3 Apprenticeship Standard:
Level 3 Units included in the programme include:
- The organisation
- Business fundamentals
- Decision making
- Project management
- Managing performance
Monday and Tuesday between 7am and 8pm. Wednesday, Thursday and Friday between 7am and 6pm. Days and shifts are to be confirmed.
