The People Directorate
The People Directorate is here to shape the Bank’s people strategy, provide information, help and advice to colleagues and line managers to thrive in their roles, and to deliver important people services across the Bank. The directorate is made up of five teams: Culture, Diversity, Equity and Inclusion; Employee Relations; People Operations; Talent Acquisition and Development, and Reward. Our work helps the Bank to attract, identify, develop, nurture, retain and motivate the people we need to fulfil our mission.
This is an exciting new opportunity to join our friendly People Directorate team at the beginning of a transformation programme to build a modern and professional service as part of the Bank’s Central Services programme – CS 2025.
Job Description
The Learning & Development Associate’s role is located within Knowledge Services in the People Operations Division.
This is a lively and fast-paced role, ideal for someone with an interest in Learning and Development (L&D) and an ability to think on their feet. This role is offered as a 12-month fixed-term contract.
The Associate’s role is to ensure the smooth running of the Bank’s central training offering and other key business as usual activities including reporting and answering L&D related queries, with excellent customer service.
The successful candidate will:
- Be familiar with the Bank’s central training offering and training frameworks.
- Co-ordinate the logistics of training events and induction e.g. room bookings, room setups, collaborating closely with suppliers, trainers, guest speakers and delegates, scheduling courses, diary bookings and dealing with/providing course information.
- Monitor bookings, cancellations and waiting lists.
- Support the Bank’s sponsored study offering, providing approval where necessary.
- Work closely with the TAD business lead to understand training requirements.
- Act as first point of contact for the Bank’s learning systems.
- Co-ordinate and maintain security clearance for trainers.
- Ensure appropriate required learning is assigned.
- Generate account and logins (where required) in advance of events.
- Respond to queries (via email, telephone and service desk tickets) and collaborate closely with delegates/training suppliers.
- Maintain L&D intranet pages, systems and course catalogue, ensuring information remains current.
- Draft and advertise available spaces on courses where direct marketing is needed.
- Undertake regular reporting and record keeping.
- Maintain budget tracker with forecast training spend and ensure invoices are paid in a timely manner.
- Adhere to best practice and policies.
- Develop and maintain relationships with key partners.
- Attend and contribute to key meetings, including speaking in front of groups.
- Act as a point of contact, representing the team within the division and wider Bank.
- Increase understanding of colleagues, through sharing knowledge.
- Seek opportunities for improvement and contribute to recommendations for change.
- Report and present results of research, discussing recommendations and proposals with the line manager.
- Support the delivery of operational projects.
- Assist other teams across Services where possible during busy periods.
Role Requirements
Minimum Criteria
- A broad understanding of the Bank’s function and core values.
- Excellent customer service skills.
- Ability to use MS Office e.g. outlook, excel, word etc., and enter data accurately and efficiently.
- Strong organisational and time management skills, driving tasks to completion.
- Ability to execute instructions and request clarification when needed.
- Ability to recognise and address important details.
- Ability to prioritise and work to timelines.
- Ability to communicate clearly to staff at all levels and convey the required information.
- Ability to build solid, effective working relationships with others and provide challenge where appropriate.
- Ability to work independently and as part of a team.
- Ability to use initiative and make decisions based on good judgments.
- Enthusiastic and self-motivated demeanour.
Desirable Criteria
- Experience of working in the learning and development field.
- Ability to quickly learn new systems and technology.
- Desire for continuous improvement
Our Approach to Inclusion
The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.
At the Bank of England we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public.
We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.
For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.
Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application.
Salary and Benefits Information
The Bank of England is a distinctive institution and our rewards are one of the things that set us apart. As well as enjoying a competitive salary you will work in a collaborative, inclusive environment, with a subsidised restaurant, flexible working opportunities and plenty of wellbeing initiatives.
This specific role offers a base salary of circa £26,340 - £27,000 per annum (depending on skills and experience) on a full-time basis. We encourage flexible working and job share arrangements.
In addition, we also offer a comprehensive benefits package as detailed below:
- A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
- A discretionary performance award based on a current award pool.
- An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
- 26 days annual leave with option to buy up to 13 additional days through flexible benefits.
- Private medical insurance and income protection.
National Security Vetting Process
Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice.
The Application Process
Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The closing date for applications is 11 April 2024.
The assessment process will comprise of two stages.
Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.