Head Of Department Serious Injury
Location: Hybrid working, office location Bolton
Fletchers Solicitors Ltd have a fantastic opportunity to join our growing Team.
To lead and develop the Serious Injury Unit (SIU) to meet the needs of our clients and deliver Fletchers strategies and plans for Serious Injury. May also carry a reduced caseload.
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About Fletchers Solicitors:
Fletchers is a rapidly growing law firm specialising in personal injury and clinical negligence law. We are based in the North-West of the UK, with offices in Manchester, Liverpool, Leeds & Southport, although many of our colleagues work from home as Fletchers offers Hybrid working. We offer a great work life balance, fabulous benefits, apprenticeships, and internal progression, around 10% of colleagues are currently working on apprenticeships or training contracts - more than ever before - and we are continuing to grow our L&D offering. We have a great culture and people that will support you and your goals.
Fletchers Group is an inclusive employer with a diverse work force, which is why we welcome applications from all diversity groups and backgrounds. Were committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. Were proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.
Main Responsibilities for the role: 1.Strategy & Leadership - Ensure that the team provides excellent client service
- Ensure that the team achieves their agreed performance targets by using consistent and clear leadership in the management of individuals KPIs
- Ensure the progression of all cases in team up to the point of settlement
- Provide inspirational leadership to SIU including recruitment, motivation, training and supporting of team members as required
- Implement and monitor departmental plans to deliver Fletchers priorities including Project Arrow across SIU
- Support the budgeting process for SIU
2.People Management - Lead the SIU department directly managing the Team Leaders
- Coach, develop and support managers to achieve excellent people leadership practice
- Work with the People team to optimise the recruitment and retention of lawyers in the department
- Role model Fletchers Values
3.Technical - Provide advice and guidance on any SIU issues
- Ensure departmental policies and procedures are followed to ensure cases are progressed appropriately and client satisfaction is delivered
- Work with internal and external partners to ensure the department delivers quality legal services with unrivalled client care in a compliant way
4.Case Handling - To run a reduced load of circa. 25% of a full capacity numbers varying in value and technicality Liaising with clients, experts, barristers, third party solicitors and insurers as necessary.
- Dealing with all aspects of pre and post issue procedures in a timely and cost-effective manner.
- Pursuing cases to conclusion.
- Ensuring all actions as per Proclaim Action List are completed in a timely fashion.
- Accurate time recording.
- Maintaining client files in good order in accordance with Lexcel and other quality assurance requirements.
- Delegate and supervise tasks to junior team members where appropriate
KPIs/Outcome Measures: 1.Delivery of key output metrics:
a.Fees, Work Done, EBITDA & EBITDAW
b.Cases issued
c.Accepted cases
d.WIP to costs
e.Client satisfaction
f.Production
g.Telephone statistics
Relationships 1.Provides a service to…
2.Receives a service from…
- Finance
- People
- Systems
- Facilities
- Client & Marketing
- Compliance
- Legal Strategy and Ops
3.Acts as a champion
- Good legal practice in Serious Injury cases
4.Governance group membership
The ideal candidate will have: - Experience of successfully leading a Serious Injury Team
- Experience of running a wide variety of Serious Injury claims
- Ability to deliver excellent client service
- A good understanding of how to deliver and grow team productivity
- Experience of coaching and supporting other lawyers and managers
- Forming and maintaining positive relationships with both internal and external stakeholders
- Ability to role model good practice leadership
- Technology literate, with the ability to use technology to enhance legal services
- Excellent interpersonal skills, with the ability to form positive working relationships with a wide variety of team members
- Strong analytical skills
We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.
In return Fletchers can offer: - Competitive salary
- 35 hours working week
- Bonus scheme (subject to targets being met)
- 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days holiday per year, until you long service award the 3 days after your 5th, 7th, and 9th full year of employment
- Pension scheme with tax-efficient salary sacrifice option
- Life Assurance Policy
- Medicash policy to cover some Dental, optical and other medical expenses
- Enhanced company sick pay
- Enhanced Maternity, Paternity and IVF schemes
- Flexible, agile working environment with a positive work-life balance
- Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
- Monthly voucher awards
So much has happened in the last year at Fletchers:
We became Fletchers Group following several acquisitions and have big plans for more growth. - We offered legal colleagues more training contracts than ever before.
- Retained excellent rankings with both The Legal 500 and Chambers & Partners
- We opened 2 new office locations in Leeds and Liverpool (alongside Southport and Manchester)
- We launched our first ever Associate and Partner programmes for senior lawyers.
- We launched the Fletchers Foundation charity to support injured people.
Thats just to name a few, check out our website for more:
fletcherssolicitors dot co dot uk/about-us
fletcherscareers dot co dot uk/vacancies/