Operational Trainer / Assessor Crewe (with national travel to depot locations)
Full-time, 37.5 hours per week (flexibility required) Permanent
About Us
At Arriva TrainCare, we provide high-quality overhaul, maintenance and servicing of passenger rolling stock, locomotives, freight wagons and track plant. Operating across six strategic locations—Crewe, Bristol, Eastleigh, Cambridge, Tyne Yard and Scarborough—we play a vital role in keeping the UK rail network moving safely and efficiently. As part of Arriva, you’ll join a professional team driven by our core behaviours:
- We care passionately
- We do the right thing
- We make the difference
About the Role
We’re looking for an experienced Operational Trainer / Assessor to deliver and assess safety-critical training across our national depot network. You’ll be instrumental in building operational capability—designing engaging training programmes, assessing competence, and ensuring our people meet the highest standards of safety, compliance and performance. This is a hands-on, high-impact role where you’ll collaborate closely with operational teams while acting as a subject matter expert and role model.
Key Responsibilities
Training Delivery & Development
- Deliver safety-critical and technical training, including:
- Track Safety
- Driving and shunting
- Technical and equipment training
- Design and develop engaging learning materials and programmes
- Adapt training to meet operational and contract-specific requirements
- Take ownership of the quality and consistency of assigned training courses
Assessment & Competency
- Plan and conduct workplace-based assessments for vocational qualifications.
- Provide clear, timely and evidence-based feedback to learners and managers.
- Support individuals who are “not yet competent” with structured development plans.
- Maintain accurate records in line with company, customer and regulatory requirements.
- Support the management of competency frameworks and matrices.
Planning & Stakeholder Engagement
- Plan and coordinate training delivery, including logistics, resources and scheduling
- Work closely with stakeholders to ensure effective outcomes
- Support mobilisation activities through delivery of training packages
Continuous Improvement & Leadership
- Monitor and improve training effectiveness
- Mentor and support other trainers and assessors
- Maintain your own professional and technical competence
- Champion a strong safety culture at all times
About You
Essential Experience & Knowledge
- 3–5+ years’ experience within the rail industry
- Strong understanding of train depot operations and rolling stock
- Experience delivering training and carrying out workplace assessments
- Confident, engaging facilitator able to work with diverse groups
- Strong communication, organisation and reporting skills
Qualifications
- Level 3 Engineering qualification (C&G / BTEC or equivalent)
- Assessor qualification (e.g. TAQA, A1, CAVA)
- Teaching/Training qualification (e.g. PTLLS, CTLLS, PGCE, CertEd)
- Full UK driving licence
Desirable:
- Internal Quality Assurance (IQA) qualification
- Mentoring/coaching qualification
What We Offer
- 26 days annual leave (inclusive of UK bank holidays)
- Pension scheme
- Life assurance and healthcare cover
- Arriva UK Trains Travel Pass
- Cycle to Work scheme
- Arriva Village retailer discount scheme
Safety & Compliance
This is a safety-critical role, requiring:
- Compliance with safety standards and procedures
- Personal Track Safety (PTS)
- Participation in random drug and alcohol testing
Why Join Arriva TrainCare?
This is a fantastic opportunity to shape the skills, safety and performance of our workforce—playing a direct role in keeping the UK’s rail services running safely and efficiently. Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day.
The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.
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