Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. Rapiscan is seeking a visionary Learning and Development (L&D) Manager to lead the design, delivery, and evolution of impactful learning programs across our global service organization. This is a unique opportunity to influence both internal talent development and customer-facing training initiatives that drive revenue, enhance product adoption, and elevate service excellence.
You’ll be at the forefront of building a culture of continuous learning, technical mastery, and leadership development—while also owning the global training strategy for ServiceMax, our core field service management platform.
Service Talent Development:
Facilitate engaging workshops, coaching sessions, and skill-building initiatives.
Build competency-based learning pathways for engineers, support teams, and service leaders.
Conduct skills gap analyses and implement targeted upskilling programs.
Launch mentoring, coaching, and certification frameworks.
Partner with HR and leadership to support succession planning and career growth.
Develop digital learning content including eLearning, MicroLearning, and virtual campus materials.
ServiceMax Training:
Lead the global ServiceMax training strategy across all service functions.
Customize content to reflect workflows, compliance, and customer SLAs.
Stay ahead of ServiceMax updates and integrate new features into training.
Customer Training Programs:
Design and deliver customer-facing training programs that generate revenue and deepen client relationships.
Collaborate with commercial teams to package and promote learning solutions.
Develop role-specific tracks and technical onboarding content.
Use digital platforms to automate onboarding and track progress.
Monitor early performance indicators to optimize onboarding effectiveness.
Track leadership outcomes and continuously update content to reflect evolving needs.
Qualifications and Apprenticeships :
Lead the implementation of qualifications and apprenticeships to support service growth.
Work cross-functionally with HR, department heads, and external vendors.
Support broader learning initiatives across Sales, Operations, Program Management, and HR.
Bachelor’s degree in L&D, Organizational Development, HR, Business, or related field.
CIPD Level 5 or equivalent L&D qualification.
Minimum 6 years’ experience in talent development or organizational development.
Proven track record in designing and delivering innovative L&D solutions.
Strong facilitation, coaching, and presentation skills.
Expertise in training lifecycle, certification pathways, and career development architecture.
Excellent project management and analytical skills.
Proficiency in MS Office and talent management platforms.
Master’s degree or MBA.
a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
