About ARU:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).
ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the Role:
Student & Library Services provide a modern, comprehensive service in support of teaching, learning and research, blending library services with flexible, innovative approaches to student support.
To further our support for student success and retention, we are seeking to appoint a highly motivated professional to join our Student Advice team in Cambridge.
The Student Advice service focuses on delivering expert knowledge, support and advice to students and staff with a focus on our Academic Regulations. We’re looking for an empathetic and skilled communicator who can absorb complex information and then advise students in a clear and sympathetic manner. You’ll liaise with other University teams to deliver excellent student support, including colleagues in our Faculties and across Student and Library Services.
Educated to degree level, you will have excellent interpersonal skills having worked previously in an advice setting. You’ll also have experience of working with information management systems and the ability to plan and progress work activities.
This role directly contributes to the University’s goals to enhance student retention, achievement, and employability by ensuring that students receive high-quality support and accurate advice when they need it.
Informal enquiries can be made to Anna Bird, Advice Services Manager, at anna.bird@aru.ac.uk
Find out more about working with us and how we recruit.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.
We value diversity at ARU and welcome applications from all sections of the community.
We have a responsibility to ensure that all employees are eligible to live and work in the UK and will conduct Right to Work checks in line with UKVI’s Right to Work policy and our own institutional policy. Furthermore, we must note:
• Applicants applying from outside the UK: At this time, ARU is unable to sponsor applicants applying from overseas for a Worker Route visa.
• Applicants already in the UK: ARU is unable to offer Worker Route visa sponsorship to applicants whose salary does not meet our minimum sponsorship threshold, which aligns with roles at Grade 6 and above.
Committed to being inclusive and open to discuss flexible working.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes:
Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.
