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About the Role
We are seeking an experienced and motivated IT Trainer to support the successful implementation and adoption of a new Housing Management System. This is a key role in a transformative project as the organisation transitions from a legacy Housing Management System to a new cloud-based product.
The successful candidate will be central to preparing internal teams for this change, delivering in-person training sessions across departments, and ensuring staff gain a thorough understanding of the new system. Working closely with the core project team, you will create clear, accessible training documentation and user guides, alongside contributing to UAT activities. This is a hands‑on position for someone who is confident working autonomously and has a proactive approach to training and communications.
Responsibilities
- Design and deliver classroom‑based training sessions.
- Create high‑quality, user‑focused training materials including user guides, training manuals, and quick reference documentation.
- Support user acceptance testing (UAT), collating feedback and identifying training needs or system issues.
- Provide post‑training support and refreshers as required during and after system go‑live.
- Work collaboratively with the project team, business units, and IT to align training with organisational goals.
- Champion system best‑practice and assist in embedding usage across all departments.
Requirements
- Proven experience delivering IT system training, preferably within the housing sector or similar public sector environment.
- Experience of working with Housing Management Systems.
- Excellent communication and interpersonal skills with the ability to engage diverse user groups.
- Strong documentation skills with a keen eye for detail and accessibility.
- Solid understanding of the housing sector and the operational use of housing systems.
- Ability to work independently, show initiative, and manage time effectively in a fast‑paced project environment.
- Experience supporting system go‑lives and change management processes is advantageous.
Contact
If you are interested or know someone in your network who would be suitable, please contact i.ferreira@gravitasgroup.com as soon as possible.
#J-18808-LjbffrSalary: GBP 36000 - 60000 per year
