Department: IT Services - Organisational Development

Location: Newquay, Cornwall, UK

Description

Overview of the role

The Digital Skills Trainer is part of the Digital Skills Development Team based within Organisational Development. The team works to help staff throughout King's develop their digital skills, so that they may effectively and safely carry out their roles using the technology available to them.

Reporting to the Lead Digital Skills Trainer, this role will involve creating online guides and delivering recorded, live online, and in person training sessions on topics related to digital literacy and our enterprise systems.

The guidance and training will be available to all staff at King's and will include enterprise-wide systems including our content management system, HR system and Customer Relationship Management System. Other systems will come into scope as the role develops.

The post will be based in Cornwall but will require occasional visits to our London campuses for meetings and delivering in person training.

Accountabilities

Delivering courses on how to use our enterprise systems.
Creating and updating guidance and training materials.
Keeping up to date with system updates, new technologies and new ways of working.
Maintaining good connections with IT specialists.
Maintaining good connections with the teams that own and use the enterprise systems.
Participating in testing of new IT services and service improvements.
Assisting with taking course bookings, liaising with trainees and collecting feedback
Undertaking any other reasonable duties and projects as requested by the Head of Digital Skills Development

Key Skills & Experience Required

(E) – Essential
(D) – Desirable

Good knowledge of Microsoft 365 applications, including Word, Excel, PowerPoint, SharePoint and Teams (E)
Excellent oral and written communication skills (E)
Confident and professional presentation skills (E)
Ability to quickly learn new technologies and systems (E)
Ability to understand technical terms and concepts and then explain these in simple terms to non-technical colleagues. (E)
Ability to work independently and with others as part of a team (E)
Self-motivated, able to manage own workload, and problem solve (E)
Willingness to travel to London when required (E)
Experience of creating guidance and delivering training (D)
Experience of working within Higher Education (D)

Employee Benefits

Hybrid Working - Minimum of 5 days per month in the office
10% Performance related bonus
30 Days holiday and maximum of 8 public holidays (pro-rata)
Sick pay
4 Discretionary Christmas Closure Days
Contributory pension scheme
Life Assurance cover
Service time - 3 Volunteer days per year
Free onsite parking & Bike racks
Annual leave purchase scheme - up to a maximum of 10 days (subject to national minimum wage requirements)
Student Discount (access to Totum, Unidays & Student Beans)
CycleScheme
TechScheme
Opportunities for formal training and professional certification
Free access to Linkedin Learning
Free access to Future Learn short courses
Potential for internal promotion and advancement

Equality, diversity & inclusion

We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.

This is in line with King's College London (KCL).

King's Service Centre

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Digital Skills Trainer - Enterprise Systems