About ARU: ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world-leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the Role: Student & Library Services provide a modern, comprehensive service in support of teaching, learning and research, blending library services with flexible, innovative approaches to student support. We are seeking a highly motivated professional to join our friendly Customer Service team in Cambridge, contributing to our commitment to excellent service delivery and student success.
In this front-line role, you will answer a wide range of enquiries from students, staff, and visitors — in person, by telephone, and online via email or chat. These will include helping address students’ pastoral needs, basic IT questions, and signposting individuals to specialist university services where appropriate. You will also support a variety of administrative and service processes that help students throughout their journey, ensuring tasks are completed efficiently and to a high standard.
A proportion of your time will be allocated to library stock and space management tasks. These will include checking lists and supporting the circulation and maintenance of our physical resources and spaces. You will also contribute to wider duties and projects across Student & Library Services on a rotational basis. Full training will be provided across all areas.
This role directly contributes to the University’s goals to enhance student retention, achievement, and employability by ensuring that students receive high-quality support and accurate information when they need it.
Experience and skills we are looking for:- Excellent interpersonal skills and enjoyment of working in a customer-focused environment
- Previous experience in a customer service and administrative setting, ideally in Higher or Further Education
- IT literacy, including strong knowledge of Microsoft Office and confidence working with information management systems
- A flexible approach with strong problem-solving skills
- Ability to plan, organise, and progress work activities effectively to meet deadlines
- Two A-levels, NVQ Level 3, or equivalent vocational qualification
Working hours We are looking to fill one position working 37 hours per week:
- 08:30–17:00, within the hours of Monday to Friday
There may be occasional Saturday or evening work to support Open Days and other events. Informal enquiries can be made to Paul Berry Student and Library Services campus manager, at paul.berry@aru.ac.uk or 01223 698389. Closing date Sunday 29th March 2026
Find out more about working with us and how we recruit.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates. We value diversity at ARU and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK.
In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.
Committed to being inclusive and open to discuss flexible working. We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes: Please download the Job Description Person Specification for key requirements. To apply, demonstrate how your skills and experience meet the criteria.
