NC Group is seeking a principled, proactive leader to head our Apprenticeship and Work-Based Learning provision. As the Operations Manager, you will be the driving force behind the effective planning, delivery, and review of our apprenticeship programmes.
This is a people-centric leadership role. You won't just manage functions; you will lead a multi-disciplinary team of tutors, assessors, and support staff, ensuring they are motivated, qualified, and empowered to deliver world-class training that meets the evolving needs of our learners and employers.
Key Leadership & People Responsibilities
Team Development & Line Management: Direct responsibility for the recruitment, induction, and performance management of the WBL team. You will lead annual Training Needs Analysis (TNA) and Performance & Development Reviews (PDRs) to ensure continuous staff growth.
Resource & Workload Management: Effectively deploy staff, managing schedules, timetables, and caseload reviews to ensure optimal delivery and staff well-being.
Safeguarding & Culture: Drive a culture of safety and inclusion, ensuring full compliance with Safeguarding, Prevent, and Equality & Diversity (E&D) policies across all learning environments.
Specific Operational & Quality Oversight
Curriculum & Programme Design: Lead the design and planning of new apprenticeship standards, ensuring schemes of learning and session plans cover the essential Knowledge, Skills, and Behaviours (KSBs).
Employer & Learner Engagement: Build high-quality, bespoke solutions for employers. Monitor apprentice progress through to End-Point Assessment (EPA), using learner focus groups and feedback to drive excellence.
Candidate Requirements
Essential Qualifications
Experience & Knowledge
Personal Qualities
Primary Responsibilities (NC Group Standard)
As a member of the NC Group, you will be expected to:
Strategize: Contribute to the Group Development Plan.
Ensure Quality: Own the quality system within your remit to exceed client expectations.
Risk & Safety: Identify and control risks, ensuring a safe working and learning environment.
Represent: Market the NC Group professionally at every opportunity.
How to Apply
If you are interested in this role please contact Julie Knight, HR Business Partner via with an up-to-date CV.
