Operations Manager - Tempdent

Knovia • Full-time • Remote • £35k - £42k / year • 12h ago

Role: Operations Manager

Location: Remote, with occasional travel for 1:1s and team meetings

Salary: £35,000 – £42,000

As an Operations Manager, you will bring energy, motivation, and a people‑first mindset to inspire your team to deliver an outstanding learner experience every learner, every time.

You will lead a remote team, ensuring exceptional operational performance and consistently driving results. Your strong data literacy and ability to coach and performance‑manage individuals will be instrumental in enabling the team to reach its full potential.

You will motivate, inspire and support your team to achieve results and drive growth through the successful achievement of predetermined performance targets, effective and impactful leadership, performance management and developmental support to all colleagues, and work diligently and collaboratively with colleagues across the wider Knovia Group Shared Services teams to support the recruitment and retention of high performing, committed and best-in-class colleagues.

Key Responsibilities:

· Lead, engage and motivate a remote team, with a key emphasis on inspiring a high-performing culture with responsibilities including, performance management, recruitment, retention of colleagues and encouragement of ongoing development

· Complete regular 1:1 review meetings, annual appraisals, and provide continuous support, coaching and mentoring to drive continued success and achievement of key performance metrics

· Exceed targets against budgets and predicted QAR through motivating colleagues to succeed, maintaining funded learner occupancy and using data to inform decision making

· Provide regular and accurate data insights and updates including, learner occupancy, past planned end learners, and forecasting of upcoming starts

. Ensure all quality processes are adhered to, with regular collaboration with Quality colleagues to ensure the compliant, and timely achievement of learners