Excited to grow your career?
Our mission is to 'help people save and invest with confidence'. We are looking for great people to join us, so please come and invest in YOUR future at Hargreaves Lansdown.
About the role
To deliver in-house training courses and learning initiatives to colleagues and managers across the Omni Channel Directorate. The role will be responsible for delivering face to face and virtual learning including classroom training, facilitation of team led initiatives, train the trainer activities and integrating support materials to maximise usage/engagement with LinkedIn Learning. The role of a Trainer will involve facilitating an interactive training experience for our contact centre new hires, providing on-going coaching and development.
What you'll be doing
- Provide high-quality engaging, inclusive and informative training, which is regulation compliant
- Work closely with our in house training design team to build, review and evolve training material for all colleagues across Omni Channel.
- To effectively facilitate and deliver all new colleague training e.g. Product, Processes, Soft Skills
- Capture and review feedback/data to drive the continuous improvement of our training offering
- Maintain training and competence records relating to training performance, training numbers, evaluation reports, knowledge testing in line with FCA requirements
- Manage stakeholder relationships and collaborate cross-business with areas including L&D and Compliance
- Take part in specific projects aligned to operational requirements
- Develop self, and maintain knowledge in relevant field(s) at all times
About you
- Previous training and workshop facilitation experience
- To be a confident, passionate and engaging presenter and trainer
- Knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques
- Experience working in customer service, preferably regulated within a regulated environment
Interview process
Competency based interview conducted through Microsoft Teams
Working Schedule
Monday to Friday, shifts between 8am - 6pm. 37.5 hours a week
Why Us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus & annual pay review
- 25* days holiday plus bank holidays and 1-day additional Christmas closure time
- Option to purchase an additional 5 days holiday per year
- Flexible working options available, including hybrid working
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL's future
- Income Protection & Life insurance (4 x salary core level of cover)
- Health care cash plans - including optical, dental, and out patientcare
- Help@hand and an Employee Assistance Programme
- Gympass - gym memberships and wellbeing apps available
- Variety of travel to work schemes with free bike storage and shower facilities
- An inhouse barista serving subsidised coffee and snacks
- Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year)
- LifeWorks Discounts on services, restaurants and retailers
* up to 30 days depending on role level & increasing with length of service
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information.
Please note, we are unable to provide employment sponsorship to candidates.
