An exciting new opportunity has arisen within the Clifford Health Club and Spa for a Gym and Spa Manager. The Club boasts an impressive 50,000 square foot floor space which is located over four floors of a converted mill building. The Club has invested 5 million pounds into refurbishing and extending the gym and spa facilities and now holds a world-class spa facility and swimming pool. This is an excellent opportunity for an individual looking to develop within the leisure industry.
The successful candidate will be responsible for the day-to-day operation of the centre including:
- Health and safety
- Customer care
- Financial procedures
- Leading and managing the recreation staff
The post includes evenings and weekends, both sociable and unsociable hours, working over 40 hours per week. A First Aid at Work certificate and Pool Plant Operators qualification are essential. The successful candidate should have previous knowledge of the leisure industry, excellent communication skills, flexibility, and a commitment to customer service.
Responsibilities:
- Maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users
- Managing maintenance, repairs, and cleaning including pool plant and spa facilities
- Training and supervising staff
- Carrying out health and safety checks on the equipment and site
- Handling complaints and incidents, e.g., accidents, emergencies, or theft
- Delivering some fitness training or coaching in sports activities - often a good way of maintaining contact with customers
- Cashing-up and keeping stock records
- Using advanced management information to improve provision and timetables and cope with fluctuations in demand
- Being the responsible person for ensuring that facilities and services meet health and safety standards set out in the Club's Health & Safety policies and procedures
- Ensuring that staff communication is effective and staff have the opportunity to develop new ideas and initiatives and remain engaged with the Club
- Conducting weekly meetings with all staff and contractors to ensure all operations within the Club run smoothly
Will ultimately be accountable to the Club's director. Please note that this is not an exhaustive list of duties and the post-holder may be required to undertake additional tasks by the Club's Director.
Working hours: Typically 40 hours per week and include regular unsocial hours, with early and late shifts and weekend working. Must also be prepared to work additional shifts and to be called in to cover events or staff absences.
Skills: You will need to show evidence of the following:
- An interest in physical fitness and sport and the spa environment
- Good interpersonal, time management, and organisational skills
- Good team working skills and the ability to lead and motivate a team
- Energy and resilience
- Flexibility and multi-tasking skills
- Computer literacy
- A customer-focused, approachable, and outgoing personality
- The ability to relate to the requirements of customers from all age groups and sectors of society
- Be confident enough to deal with customer complaints and disputes with third parties, for example, merchandise suppliers
Job Type: Full-time
Benefits: Bonus scheme
Salary: £25,000 - £27,400 per annum
Job budget: £12.00 daily
Cost: £0.00
Job Types: Full-time, Permanent
Pay: £28,000.00 - £32,000.00 per year
Additional pay: Bonus scheme
Benefits: Gym membership, On-site parking
Schedule: 10 hour shift, 8 hour shift
Education: Diploma of Higher Education (required)
Work Location: In person
