An exciting new opportunity has arisen within the Clifford Health Club and Spa for a Gym and Spa Manager. The Club boasts an impressive 50,000 square foot floor space which is located over four floors of a converted mill building. The Club has invested 5 million pounds into refurbishing and extending the gym and spa facilities and now holds a world-class spa facility and swimming pool. This is an excellent opportunity for an individual looking to develop within the leisure industry.

The successful candidate will be responsible for the day-to-day operation of the centre including:

Health and safety
Customer care
Financial procedures
Leading and managing the recreation staff

The post includes evenings and weekends, both sociable and unsociable hours, working over 40 hours per week. A First Aid at Work certificate and Pool Plant Operators qualification are essential. The successful candidate should have previous knowledge of the leisure industry, excellent communication skills, flexibility, and a commitment to customer service.

Responsibilities:

Maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users
Managing maintenance, repairs, and cleaning including pool plant and spa facilities
Training and supervising staff
Carrying out health and safety checks on the equipment and site
Handling complaints and incidents, e.g., accidents, emergencies, or theft
Delivering some fitness training or coaching in sports activities - often a good way of maintaining contact with customers
Cashing-up and keeping stock records
Using advanced management information to improve provision and timetables and cope with fluctuations in demand
Being the responsible person for ensuring that facilities and services meet health and safety standards set out in the Club's Health & Safety policies and procedures
Ensuring that staff communication is effective and staff have the opportunity to develop new ideas and initiatives and remain engaged with the Club
Conducting weekly meetings with all staff and contractors to ensure all operations within the Club run smoothly

Will ultimately be accountable to the Club's director. Please note that this is not an exhaustive list of duties and the post-holder may be required to undertake additional tasks by the Club's Director.

Working hours: Typically 40 hours per week and include regular unsocial hours, with early and late shifts and weekend working. Must also be prepared to work additional shifts and to be called in to cover events or staff absences.

Skills: You will need to show evidence of the following:

An interest in physical fitness and sport and the spa environment
Good interpersonal, time management, and organisational skills
Good team working skills and the ability to lead and motivate a team
Energy and resilience
Flexibility and multi-tasking skills
Computer literacy
A customer-focused, approachable, and outgoing personality
The ability to relate to the requirements of customers from all age groups and sectors of society
Be confident enough to deal with customer complaints and disputes with third parties, for example, merchandise suppliers

Job Type: Full-time

Benefits: Bonus scheme

Salary: £25,000 - £27,400 per annum

Job budget: £12.00 daily

Cost: £0.00

Job Types: Full-time, Permanent

Pay: £28,000.00 - £32,000.00 per year

Additional pay: Bonus scheme

Benefits: Gym membership, On-site parking

Schedule: 10 hour shift, 8 hour shift

Education: Diploma of Higher Education (required)

Work Location: In person

Family Office

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