Company Overview We are passionate about improving health at scale by enabling better self-care using personalised technology, as well as striving to reduce health inequalities and align with net zero ambitions to deliver optimal social impact. KiActiv®’s unique approach rethinks exercise and makes everyday movement a medicine using a personalised digital behaviour change therapy that optimises physical activity in the context of health, capacity and surroundings for the prevention and management of disease, and supports older adults to age well. It requires no visits to gyms or clinics and is shown to be accessible and appealing to all ages and hard to reach groups. Our service has undergone clinical trials and independent real-world evaluations, where it has proven to outperform traditional exercise services for better health outcomes and quality of life which can be sustained. We are now seeking like-minded people who want to make a difference in their community to join us in supporting more people to better health.
Role Description KiActiv® Mentors provide one-to-one support and guidance to people who are participating in the KiActiv® Health programme. This is a paid role which involves supporting people to get the most from their personalised KiActiv® Online Dashboard and its functionality, improving their understanding of their everyday physical activity, and equipping them with the knowledge, skills and confidence to self-care effectively. This role is specific to KiActiv®'s acute care pathways, with a primary focus on cardiac rehabilitation for people recovering from major cardiac events/procedures, and/or living with conditions such as Heart Failure. As such, we are seeking applicants who have a background and qualifications in either exercise physiology or nursing. Applicants will have an interest in health improvement among adults who have demonstrated their readiness to change behaviour and be interested in supporting people to find ways to achieve their goals in the context of their health, capacity and environment using the KiActiv® Health system. A strong candidate for the role as a KiActiv® Mentor will demonstrate excellent communication skills, empathy, objectivity, and the ability to motivate. Successful applicants will be provided with the relevant KiActiv® Mentor Training, a course designed to equip attendees with the knowledge and skills required to deliver KiActiv® programmes. On completion of training, attendees will be able to support individuals across a variety of KiActiv® Health programmes.
Main Responsibilities
- Part-time: 20 hours per week (preferably, this would be split into 5x4 hour working days; however, there is some flexibility here, with weekend and/or evening working hours (if suitable), as well as distribution of working hours throughout the day)
- Deliver 1-to-1 Mentor sessions across the KiActiv® Health programme to clients (primarily via the telephone, occasionally via video call where requested)
- Schedule sessions with clients, keep records of attendance and maintain contact with those who do not attend some sessions
- Efficiently manage their own caseload to ensure clients receive appropriate levels of support and expectations are met
- Motivate, engage, support, and reassure clients in relation to physical activity, whilst being considerate of and understanding barriers to change
- Keep detailed, in-situ notes for each Mentor session in line with service delivery requirements
- Report regularly to your Mentor manager on participant issues, concerns, performance
Key Competencies
- Good Listener & Communicator
- Demonstrate active listening skills
- Comfortable with written & spoken English
- If you speak multiple languages, let us know! Due to our service-user demographics, we are very interested in hearing from candidates who are fluent in any additional languages to English, for example: Punjabi, Urdu, Hindi, Arabic, Gujarati, Somali, Tamil, Nepalese, Farsi, Bengali, Romanian, Polish
- Empathetic and Objective
- Provide empathetic, objective support and guidance to clients
- The ability to guide and support in a non-prescriptive manner
- Excellent organisation and record keeping
- Able to monitor clients assigned to them and schedule sessions appropriately
- Good time management
- Use our systems to keep up-to-date and appropriate records of clients' progress
- Self-starter
- Ability to work mostly unsupervised as part of a remote team to meet agreed outcomes, targets and deadlines
- Comfortable using digital/technology
Why KiActiv®
- This is a well-paid, part-time role
- Fully remote working
- Flexible working hours - you’ll have the opportunity to structure your workload to suit your schedule
- Opportunity to have a positive impact on the lives of others, as well as deliver significant social value
- Supportive supervision - you’ll find a supportive environment facilitated by highly experienced members of our KiActiv® Mentor team, the goal is to support you in becoming the best KiActiv® Mentor you can be
- An exciting and fulfilling role in a high-growth organisation
