Role/Responsibilities
The Training & Development Specialist (TDS) has global responsibility for achieving operational excellence by developing and executing training programs, providing mentoring and coaching, and ensuring global consistency in knowledge and processes. This role is tasked with ensuring new employees are sufficiently equipped with the knowledge necessary to become high-performing team members. As such, the TDS is responsible for the design and deployment of all onboarding for new Operations employees, process and systems training, as well as ongoing maintenance of these programs. In addition, the TDS must maintain all documentation to ensure materials are updated, accurate, and consistent at all time. Further, the TDS contributes to mitigating operational risk by providing oversight of the work quality from the Operation team. The TDS is responsible for achieving this objective through comprehensive process documentation, ongoing communication, standardized training to instill best practices, and continual monitoring of the work output from new team members.
Responsibilities
- Develop and maintain all onboarding, general training, and product/business line-specific e-learning programs, process documentation, and other related training material as needed.
- Deliver onboarding program and general process & system training curriculums to new employees. Ensure new hires are achieving key milestones and evaluate progress. Frequently test comprehension and use discretion in advancing to next stage or adapting approach to individual needs. Throughout training period, proactively communicate progress and status to appropriate managers and employee.
- Supervise the work output of all new staff throughout the training period, monitoring work quality, Sarbanes-Oxley compliance, and overall department standards. Supervision also includes, but is not limited to, reporting on team performance, serving as a mentor or coach, and aiding in cultivating a successful partnerships with sales, legal, and management teams.
- Continually evaluate, monitor, and review the effectiveness of all training content and channels, using independent judgment as well as feedback from key stakeholders to improve the on-boarding experience, develop new learning material, or update content as processes and systems evolve.
- Design & deliver robust ad-hoc learning programs for Operations staff for product launches, process changes, or skills development (i.e. workshops, demos, presentations) to facilitate global awareness & understanding.
- Drive global adoption of business processes through comprehensive documentation, continual communication, monitoring and training. Develop initiatives to promote and ensure alignment with company policies, objectives, and quality standards.
- Assist in the recruitment process and candidate skill profile development for all new employees. Ensure profiles are in line with department needs and candidates are meet employment qualifications. Provide input and recommendations as to hiring, termination, promotion, advancement, and performance evaluations.
Qualifications
- Undergraduate/first-level degree (e.g., Bachelor’s degree).
- Minimum of 4 years working in a sales operations, training, or sales operations related role.
- Prior experience training entry-level employees and creating effective process documentation/training material is required
- Highly organized, with the ability to manage multiple projects, schedules, and work across regions.
- Extremely detail-oriented
- Strong teamwork and demonstrated leadership skills. Highly responsive and proactive in issue resolution and communication across numerous stakeholders.
- Highly self-motivated and results-driven. Able to manage projects, complete assignments, and resolve issues proactively without oversight or direction.
- Excellent verbal and written communication and interpersonal skills (including presentation skills).
- Effective at building strong relationships at all levels and across different departments or teams.
- Demonstrates good judgment and strong critical thinking skills in problem-solving and issue resolution.
- Able to communicate strategically, varying message or channel to adapt to audience
- Highly proficient in Microsoft Word, Outlook, Excel and PowerPoint.
- Highly proficient with all primary Sales Operations systems and processes including, but not limited to Salesforce, Apttus, and Firepond.
- Experience using Articulate Storyline software is preferred.
- Fluency in English (spoken & written) is essential. For EMEA-based positions, other European languages would be advantageous
LOB/Cost Center
We strive to be a world-class sales organization with our customers’ needs at the centre of everything we do. Our client base ranges from banks and financial institutions to insurance and asset management companies, as well as government institutions and professional services firms. As the bridge between our product teams and customers, we build mutually rewarding relationships that allow us to deliver the best solution for each customer challenge. An organization of motivated, curious, and teamwork-oriented people, we let our passion drive our business forward.
Global Sales and Customer Service is comprised of over 1,000 sales and customer service professionals serving customers across banking, insurance, asset management, corporate, professional services and government sectors across over 50 countries.
Job Req ID
22928BR
Entity
Moody’s Analytics (MA)
Line of Business
Sales OU (SALES OU)
Regular/Temporary
Regular
City
London
Job Category
Operations
Job Sub Category
Operations Analyst
Experience Level
Experienced Hire
Working at Moody’s
Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.
Entity
Moody’s Analytics provides financial intelligence and analytical tools supporting our clients’ growth, efficiency and risk management objectives. The combination of our unparalleled expertise in risk, expansive information resources, and innovative application of technology, helps today’s business leaders confidently navigate an evolving marketplace.
MIS Culture of Excellence
At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees. Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion. Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.
EEO Policy
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Securities Trading Policy (STP)
Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
