BCS, The Chartered Institute for IT, is committed to making IT good for society. We use the power of our network to bring about positive, tangible change. We champion the global IT profession and the interests of individuals, engaged in that profession, for the benefit of all.
BCS offers employees an exceptional value proposition that delivers a range of benefits designed to support our employees' work/life balance, financial wellbeing, and overall health and wellbeing. These benefits, coupled with our commitment to social responsibility and professional development, make a career at BCS an excellent choice for anyone seeking a rewarding career in the IT membership industry.
We are now recruiting for a EPA Delivery Manager to join our Group Operations team, in a permanent capacity, working full-time at our Swindon offices located on key transport links in the town centre.
About the Role:
This role is responsible for managing the end-to-end delivery of End Point Assessment and ensuring an outstanding customer experience.
The role oversees with management of both the delivery and assessment teams, ensuring maximum utilisation rates for our internal Digital End Point Assessors and adherence to quality standards.
The EPA Co-ordinator team ensure that the assessments meet the required standards, manage assessment schedules and maintain communication with training providers and stakeholders.
The role also ensures compliance with relevant qualifications standards, addresses any issues or disputes and supports continuous improvement in the assessment process.
Key Responsibilities:
- Manage the full lifecycle of End Point Assessments, ensuring high-quality delivery and adherence to regulatory standards.
- Lead and coordinate a team of internal EPA Assessors, maximising utilisation rates and ensuring high-quality assessments.
- Oversee and support a team of EPA Coordinators in managing assessment schedules and logistics.
- Maintain communication with training providers, apprentices, and key stakeholders to ensure a seamless assessment process.
- Ensure compliance with relevant qualification and accreditation frameworks, including regulatory and industry standards.
- Monitor and improve assessment processes, identifying areas for efficiency and quality enhancement.
- Address and resolve any issues, disputes, or complaints arising from assessments.
- Provide training, guidance, and professional development opportunities for the EPA team to uphold best practices.
- Implement and monitor quality assurance measures, ensuring consistency and fairness in assessment outcomes.
- Report on assessment performance, resource utilization, and compliance metrics to senior leadership.
- Flexibility is required of all job holders to adjust responsibilities as required from time to time by their Line Manager/Divisional Director.
- All staff will live the BCS’ values and support our purpose.
- Continually looking at ways to make improvements to systems, processes, and procedures.
- The content and reporting lines detailed in this job description may be reviewed and changed from time to time to reflect organisational requirements.
Who we are looking for:
Education and qualifications
· 5 GCSEs including Maths and English at grade B or above or equivalent
· Ideally NVQ2 Customer Service or equivalent
Experience
· Proven experience of apprenticeship end point assessment with a strong delivery background and leadership skills.
· Proven experience in leading teams, including assessors and administrative staff.
· Strong background in managing stakeholder relationships, including training providers and regulatory bodies.
· Knowledge of regulatory and compliance frameworks related to apprenticeships and vocational qualifications.
· Experience in scheduling and coordinating assessments to maximize efficiency.
· Track record of implementing continuous improvement initiatives within an assessment or training environment.
· Experience in managing End Point Assessments, preferably within the IT sector is desirable but not essential
Competencies and skills
· Strong leadership and people management skills.
· Excellent communication and stakeholder management abilities.
· High level of organizational and planning skills.
· Analytical mindset with a focus on process improvement.
· Problem-solving abilities and experience in dispute resolution.
· Attention to detail and commitment to quality assurance.
· Ability to work under pressure and manage multiple priorities effectively.
· Proficiency in using assessment management systems and scheduling tools.
Knowledge:
· In-depth understanding of End Point Assessment processes and regulations.
· Knowledge of IT apprenticeship standards and qualification requirements.
· Awareness of compliance and regulatory requirements in vocational education and accreditation.
· Familiarity with best practices in assessment methodologies and quality assurance.
· Understanding of industry trends and developments in IT and vocational training.
Special Conditions:
· Occasional travel in the UK will be required and attendance at BCS official event, external meetings and appointments.
. A full, clean driving licence is desirable.
BCS is dedicated to providing training and development to help all staff realise their potential, and also offer a generous benefit package.
BCS, The Chartered Institute for IT are committed to promoting equality at every opportunity as an employer. This statement and our policies are designed to ensure our recruitment and employment practices and procedures actively promote equality of opportunity and value diversity.
All applicants must be eligible to work in the UK upon application.
PLEASE NOTE: This vacancy may be removed before any listed closing date once a sufficient amount of applications have been received.
If you would like to see how your data will be used, please visit our applicant policy on the BCS website.
In the event that we receive a high number of applications for this vacancy, we may be unable to provide an individual response to every candidate, therefore if you haven’t heard back from us within 4 weeks of the closing date, please consider your application unsuccessful on this occasion.
Job Types: Full-time, Permanent
Pay: Up to £50,000.00 per year
Schedule:
Work Location: In person
