Overview
Contract: 12 months Fixed-term
Location: Quorum Business Park, Newcastle upon Tyne / Hybrid
This is a hybrid working role, so you’ll need to be able to work from our Head Office twice a week
Hours per week: 37 (open to part time applicants)
Salary: Up to £22,172 per annum, depending on experience
About The Role
We’re excited to be looking for a
Quality Assurance Administrator (Assessment Delivery) to join our
Quality Assurance team.
You’ll be responsible for managing and maintaining the integrity of the assessment processes of all NCFE and CACHE qualifications, both in-house and at our approved centres.
The Assessment Delivery team ensures external assessments are delivered in line with our policies and reliable results are issued to our learners upholding high standards of compliance with regulatory requirements. You'll support the team by providing timely and effective administrative support across a range of activities. You'll also be supporting to ensure learners are not disadvantaged or inappropriately advantaged by external assessment processes and maintaining the integrity of those assessments.
How You’ll Make An Impact
- Ensuring accurate, efficient delivery of QA processes to ensure delivery of exceptional customer service
- Proactively identifying areas of external assessment paper non-compliance and proactively following those up to successful closure
- Co-ordinating team activities including scheduling meetings, appointments, customer visits and co-ordinating training and events
- Maintaining accurate records (eg CRM, RAID logs etc), generating reports and completing QA checks on assessment records
- Ensuring the accurate and timely upkeep of our secure storage facilities (may require an element of manual handling)
We’d love to hear from you if you offer the following:
- Excellent communication skills, both verbal and written including excellent grammar and spelling
- Experience in using various office applications and software such as Excel and Outlook
- Proven data entry skills
- Strong organising and prioritisation skills and the ability to maintain a high standard of accuracy
- Ability to co-ordinate multiple tasks, events and diaries so experience of working in a busy administrative role is essential
Feeling inspired? Read the full
Job Description to find out more.
What will we offer you in return?
You’ll have access to a fantastic range of benefits which support your personal development and wellbeing, including:
- A minimum of 25 days annual leave, plus 8 bank holidays
- An additional 3 days off during the Christmas closure
- £200 personal development allowance annually
- £400 towards any NCFE accredited qualifications annually
- Two hours a month to spend on personal development
- Free learning resources on our in-house 'Learning to Grow' platform
- A flexible and hybrid approach to working
- Westfield Health Cash Plan worth up to the value of £635
- Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions
- Doctor Line - same day appointments
- Company Pension, employer’s contribution up to 9% when you contribute 3%
- Life Assurance (4 x basic salary)
Shape real change with an NCFE career
Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.
With over 170 years of education experience our core purpose remains at the heart of the organisation – to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.
Want to know more? Take a look at our website ncfe.org.uk/
How To Apply
Before applying, please note that we require all candidates to be able to demonstrate proof of Right to Work in the UK.
Ready to join us and shape real change? Apply with your CV if you have the commitment to excel in this position.
Closing Date: Monday 22 April 2024
Interview Date: TBC
Equality, Diversity and Inclusion (EDI) statement
We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.
We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.