Band 4 Learning and Development Programme Coordinator
This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Are you an organised, proactive leader who thrives in a fast-paced environment and wants to play a key role in supporting both patient safety and new staff experience across a large NHS Trust?
As Education & Development Programme Co ordinator, you will sit at the operational centre of our Mandatory Training and Corporate Induction function. You will ensure that frontline staff and new starters have timely access to statutory training and a high-quality Trust induction experience from day one.
This role combines leadership, operational coordination, compliance monitoring and induction facilitation. You will lead a small administrative team, manage training capacity across multiple sites, analyse compliance data, and coordinate - and at times facilitate - Trust induction days for new colleagues.
Responsibilities
- Supervise and support Business Administrators, including workload allocation, sickness management and conducting PDRs.
- Plan and coordinate mandatory and statutory training programmes across Trust sites.
- Coordinate and oversee Trust corporate induction programmes for all new starters.
- Facilitate elements of induction days where required, ensuring a professional and engaging experience.
- Ensure induction schedules align with statutory training requirements and workforce onboarding timelines.
- Analyse compliance data using Excel and other systems to identify risk areas.
- Monitor course utilisation and ensure sufficient capacity to meet demand.
- Coordinate trainer diaries and proactively mitigate cancellations.
- Liaise with clinical teams, managers and education partners to respond to training and induction needs.
- Contribute to service improvement and operational planning within the Education department.
- Develop a supportive administrative team and influence Trust wide training compliance and workforce readiness.
- Shape and improve the new starter induction experience.
- Develop leadership, data and operational management skills.
Qualifications
- Educated to A level or equivalent.
- Computer literacy at ECDL or equivalent.
- NVQ Level 3 in Business Administration or equivalent.
- Customer Service Training.
- Educated to degree level or equivalent.
Experience
- Experience of administering a complex series of events.
- Relevant experience of working in a busy customer focused office environment.
- Experience of a customer service orientated environment.
- Diary management.
- Experience of managing a team.
- Experience of a Learning & Development environment.
- Experience of working within the NHS.
Skills
- Knowledge of administration systems.
- Working knowledge of MS Office packages including word processing, spreadsheets and databases.
- Ability to work on own initiative and problem solve.
- High level of skill in planning, prioritising and organising work of self and others.
- Excellent planning/ diary management skills.
- Ability to work to tight deadlines.
- Understanding of Equality and Diversity.
Personal Qualities
- Logical and systematic approach to work and ability to work accurately to strict deadlines.
- Strong commitment to high quality standards in all aspects of business support administration processes.
- Shows awareness towards the needs of customers.
- Innovative and imaginative in resolving problems.
- Approachable, good communication and interpersonal skills.
- Team player, flexible, resilient.
- Works well under pressure and with conflicting priorities.
- Excellent telephone manner and professional courteous approach.
- Highly motivated and able to motivate others.
Other
- Ability to travel across Trust sites.
- Ability to transfer small loads / office supplies / equipment etc.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
