Job summary
The post holder will support the delivery of a high-quality, customer-focused Learning and Organisational Development service that meets the needs of all Trust staff.
They will act as the first point of contact for Trust staff and external enquirers in relation to the Trust's apprenticeship programme, work experience and other work placement initiatives.
The role will provide effective support to staff and visitors accessing the Learning and Organisational Development Service, ensuring a consistent, best-in-class learning and development offer is delivered both virtually and face to face.
A high level of initiative is required, with the role operating independently and without the need for direct supervision
Main duties of the job
Provide general administrative support to the Apprenticeship and Work Placement Lead byanswering the telephones, dealing with queries (either in person or via emails), monitoring andresponding to emails in the Apprenticeship and Work Experience inboxes.
To maintain accurate records for apprentices on the Government Digital Apprentice Service,adding learners, training providers, and reporting.
To provide administrative support using the OLM system to ensure that apprenticeshiptraining records for staff are updated, and maintained.
Support projects such as National Apprenticeship Week, Learning at Work Week, apprenticeshipinformation stalls, job fairs, staff engagement and OD activities as required. This includes coordinating with the Communications Team, Facilities Management, and subject matter experts;following up with enquiries, conducting and reporting on evaluations.
To write copy and draft Trust-wide and social media communications to advertise apprenticeshipsand other work placement schemes, using all communication channels to promote opportunities.This will include weekly news, posters, and banners.
About us
Croydon Health Services NHS Trust provides hospital and community services across Croydon through a range of clinics and specialist centres. Formed in August 2010 from the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust, we employ around 4,100 staff serving a diverse population of over 360,000 people.
Our main site, Croydon University Hospital, is one of the busiest in London. We are also leading the way in delivering more healthcare in community settings and people's homes. Our district nursing teams, Allied Health Professionals and community matrons care for people of all ages across the borough.
Like the wider NHS, we are working hard to meet increasing demand. With the right people on board, we continue to innovate and transform our services to provide the highest quality care for local residents. We place strong emphasis on education, training and career development for all staff.
If you want to make a real difference, challenge yourself and be part of a Trust that's shaping local healthcare, Croydon Health Services could be the place for you.
At Croydon Health Services NHS Trust, we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
Details
Date posted
01 June 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£30,142 a year P/A
Contract
Fixed term
Duration
24 months
Working pattern
Full-time
Reference number
199-7950966-RB-NA
Job locations
Croydon Health Services, Croydon University Hospital, Shirley House
London Road
Croydon
CR7 7YE
United Kingdom
Job description
Job responsibilities
1. To support research on good practice and how other Trusts / organisations are using apprenticeships and other government funded work opportunities to inform and improve the Trusts programme and maximise the use of the Apprenticeship Levy.
2. To support the Apprenticeship and Work Placement Lead in conducting evaluations of the apprenticeship programme, work experience programme and implementation of other government schemes as appropriate.
3. To use professional communication skills, in a timely manner, to deal with enquiries and emails from staff, face to face, in writing, and when using the telephone.
4. To use professional presentation skills in order to welcome and host delegates for events, supported by the Apprenticeship Lead and wider L&OD team.
5. Undertake L&OD administrative duties as directed by the Apprenticeship and Work Placement Lead or other senior team members.
6. To complete all of required activities and assignments associated with the relevant apprenticeship programme as directed by the training provider.
Job description
Job responsibilities
1. To support research on good practice and how other Trusts / organisations are using apprenticeships and other government funded work opportunities to inform and improve the Trusts programme and maximise the use of the Apprenticeship Levy.
2. To support the Apprenticeship and Work Placement Lead in conducting evaluations of the apprenticeship programme, work experience programme and implementation of other government schemes as appropriate.
3. To use professional communication skills, in a timely manner, to deal with enquiries and emails from staff, face to face, in writing, and when using the telephone.
4. To use professional presentation skills in order to welcome and host delegates for events, supported by the Apprenticeship Lead and wider L&OD team.
5. Undertake L&OD administrative duties as directed by the Apprenticeship and Work Placement Lead or other senior team members.
6. To complete all of required activities and assignments associated with the relevant apprenticeship programme as directed by the training provider.
Person Specification
Education and Qualifications
Essential
5 x GCSEs, equivalent to A*-C / 4 and above, (including Maths and English), equivalent qualification or equivalent professional experience
Knowledge and Understanding
Essential
Experience of using a range of MS Office packages, including Word, Excel, PowerPoint and Outlook.
Experience
Essential
Previous experience of working in a customer services environment
Desirable
Previous experience working in HR or a learning & development environment Previous experience with ESR OLM for learner management
Skills/Abilities
Essential
Excellent administration, organisational and planning skills
Ability to manage own time and prioritise tasks effectively
Self-starter, able to work on own initiative
Strong ability to work well within a team
Good all round communication skills with the ability to communicate complex information with tact and diplomacy
Able to work under pressure and meet deadlines
Good keyboard skills and the ability to ensure accurate data entry
Demonstrable ability to pay attention to detail and be able to self-check completed work for quality and accuracy
Other
Essential
A proactive attitude to work Willing to work
Willing to work flexibly as service demand needs
A keen interest in the field of learning and education, and a commitment to personal development
Person Specification
Education and Qualifications
Essential
5 x GCSEs, equivalent to A*-C / 4 and above, (including Maths and English), equivalent qualification or equivalent professional experience
Knowledge and Understanding
Essential
Experience of using a range of MS Office packages, including Word, Excel, PowerPoint and Outlook.
Experience
Essential
Previous experience of working in a customer services environment
Desirable
Previous experience working in HR or a learning & development environment Previous experience with ESR OLM for learner management
Skills/Abilities
Essential
Excellent administration, organisational and planning skills
Ability to manage own time and prioritise tasks effectively
Self-starter, able to work on own initiative
Strong ability to work well within a team
Good all round communication skills with the ability to communicate complex information with tact and diplomacy
Able to work under pressure and meet deadlines
Good keyboard skills and the ability to ensure accurate data entry
Demonstrable ability to pay attention to detail and be able to self-check completed work for quality and accuracy
Other
Essential
A proactive attitude to work Willing to work
Willing to work flexibly as service demand needs
A keen interest in the field of learning and education, and a commitment to personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Croydon Health Services NHS Trust
Address
Croydon Health Services, Croydon University Hospital, Shirley House
London Road
Croydon
CR7 7YE
United Kingdom
Employer's website
https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)
Employer details
Employer name
Croydon Health Services NHS Trust
Address
Croydon Health Services, Croydon University Hospital, Shirley House
London Road
Croydon
CR7 7YE
United Kingdom
Employer's website
https://www.croydonhealthservices.nhs.uk/recruitment/ (Opens in a new tab)
