Location: Hilton WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.A WORLD OF REWARDSHourly rate between £12.71Free, healthy and high-quality meals when on dutyGrow your Career !Personal Development programmes designed to support you at every step of your careerA chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)Team Member Referral ProgramDiscounted dental and health coverHigh street discounts: with Perks at WorkFree car parkSubsidised Taxi between 12am and 7amHoliday: 28 days including bank holidays (increasing yearly to up to 33 days)Guest Experience Day: 1 night stay with breakfast and dinnerModern and inclusive Team Member’s areasPersonal Trainer ResponsibilitiesA Personal Trainer is responsible for delivering outstanding levels of service in supporting members in achieving their goals and the club in achieving its financial objectives.What will I be doing?Provide a friendly, efficient, and personalized service to all members and hotel guests, supporting their membership goals.Run classes and provide coaching as scheduled by the Club Manager.Proactively work with the sales team to support membership growth, including handling telecoms and prospect club tours.Organise and schedule induction programs for members.Act on member problems effectively or refer any issues you cannot resolve to your supervisor.Maintaining the Health Club & (Spa) cleanliness.ESSENTIAL DUTIES & RESPONSIBILITIES Working Relations and CommunicationsProvides direct support to Club Manager, and the Health Club & (Spa) team.Interacts and communicates effectively with all members of the Health Club & (Spa) team, Guests, peer group and Regional Spa Director.CommercialContribute to and review the club promotions plan.Maintain an awareness of consumer trends and competitor activity.Optimise income through the promotion of additional Personal Training service propositions.OperationalOrganise yourself and your work area/tools to ensure you can deliver excellent customer service.Schedule induction programs and Personal Training Session for members.Ensure all financial transactions are completed to company standard.Run classes/provide coaching as scheduled by the Club Management.Support club reception /operations when required.Adhere to company policies relating to Health & Safety at work.Customer Service / QualityEnsure all members and hotel guests are acknowledged immediately.Ensure all members and hotel guests receive a friendly, efficient service with appropriate personalized plans that support their membership goals.Deal with any member problems effectively and refer any which you cannot resolve to your supervisor.Support membership growth by working proactively with the sales team and supporting enquiry conversion via telecoms and prospect club tours.Demonstrate an awareness of member priorities and anticipate needs.Action all member requests in a friendly, efficient manner.TeamworkWork as part of the Fitness team, interacting positively with your colleagues.Attend any team briefings, meetings or training as required.Ensure your behavior respects the perspective, privacy, safety and security of members and your colleagues.Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements.Always deliver your 'fair share' in team task elements of the role and support colleagues whose workload may temporarily exceed your own.What are we looking for?A strong level of confidence in swimming is essentialExcellent team-working skills.Excellent communication skills.The ability to…
