Food and Beverage Trainer – Hilton Birmingham Metropole

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK\’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. \”To share the light and warmth of hospitality\”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly rate of £12.77 per hour

Please note that, this is a part time 24 hour contract but there may be a possibility to top up the hours to a full time position with additional hours as a Food and Beverage Supervisor at the same rate of pay.

A WORLD OF REWARDS

Smart uniform provided and laundered
Free, healthy and high quality meals when on duty
Grow your Career !
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts: with Perks at Work
Free car park
Subsidised Taxi between 12am and 7am
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Guest Experience Day: 1 night stay with breakfast and dinner
Modern and inclusive Team Member\’s areas

The Hilton Birmingham Metropole is now recruiting for a Food and Beverage Department Trainer . The successful candidate will be responsible for developing and coordinating the delivery of all Food and Beverage-specific training initiatives as part of the hotel\’s continuing effort to deliver outstanding guest service and financial profitability. The role will also involve supporting the office function of the Food and Beverage department,

What will I be doing?

As a Food and Beverage Trainer, you would be responsible for developing, coordinating, implementing and delivering all Food and Beverage-specific training initiatives in the hotel\’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Review and assess performance needs in Food and Beverage and develop, update and make recommendations for training initiatives or other solutions
Track, input and maintain accurate training records in partnership with Human Resources
Ensure full compliance with Company training programs within Food and Beverage
Plan and conduct meetings with Food and Beverage Managers to track performance trends and prepare action plans and/or training initiatives, as needed
Ensure consistency of job skills training, the certification process and documentation
Greets internal and external customers in a friendly and professional manner
Maintaining accurate payroll records for the department
Prepares and types corresponded complex numerical/financial reports, as directed
Prepares correspondence on behalf of management
Duplicates, copies and distributes and mails material for the department/office
Orders and maintains office supplies and equipment
Maintains files and equipment in an orderly and professional manner
Uses the property\’s email system and maintains their email box, as is policy
Appropriate business use of telephone and voice email system
Handles requests from both internal and external, as appropriate

What are we looking for?

A Food and Beverage Department Trainer and Administrator is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude
Good communication and people skills
Experience as a supervisor in a Food and Beverage setting
Accuracy and detail orientated
Committed to delivering a high level of customer service, both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there\’s an extraordinary person working to make each Stay magical. That\’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels – Hilton Brands | Global Hospitality Company

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Exact Location: National Exhibition Centre, Birmingham, England, B40 1PP, United Kingdom

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Food and Beverage Trainer – Hilton Birmingham Metropole