We are a local authority committed to delivering high-quality, accessible services to our community. Our Customer Contact Centre plays a vital role in supporting residents, offering advice and solutions across a wide range of council services. We value development, teamwork and providing opportunities to build long-term careers.
The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.
Duties:
In this apprenticeship, no two days are the same. You’ll answer customer enquiries by phone, live chat and email, providing advice and resolving issues at first point of contact.
- You’ll receive structured training, learn about multiple council services
- Update customer records and work as part of a supportive team to deliver excellent service
Customer Service Practiitioner Level 2 Apprenticeship Standard
Functional Skills in maths, English (if required)
End-Point Assessment (EPA)
Regular training and development sessions to meet the needs of the employer and the apprentice.
Work pattern to be confirmed
