Job numberLBC04786
Contract TypeApprentice
Posting End Date2 April 2026
Job AreaApprenticeships and Internships
About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
About the job
Salary: £25,185 - £25,583 a year
Hours per week: 37
Contract type: Apprenticeship
We are seeking a motivated and organised Apprenticeship Support Assistant – Apprentice to join our team and provide essential administrative support across the department. In this role, you will help ensure the smooth day-to-day running of team operations by carrying out key administrative tasks that enable colleagues to achieve their objectives effectively.
You will be responsible for maintaining the accuracy of data entered into management information systems and supporting the team through the use of data analysis tools and techniques. This will help contribute to reporting processes and informed decision-making across the department.
As part of the role, you will also assist with a variety of related duties as required by the management team, gaining valuable experience in a professional environment. Alongside your practical work, you will undertake and successfully complete a Level 3 Data Technician Apprenticeship, developing the technical and analytical skills needed for a career in data and business support.
Please note this role does not attract sponsorship.
About you
We are looking for a friendly and proactive Apprenticeship Support Assistant – Apprentice who can communicate confidently and professionally with colleagues, partners, and members of the community. The successful candidate will be able to interact helpfully, politely and tactfully with people at all levels while supporting the wider team in delivering an effective and inclusive service.
In this role, you will maintain accurate records using both computerised and manual systems, ensuring information is checked carefully and managed responsibly. You will use a range of IT packages and digital tools, including social media where appropriate, to support communication and administrative tasks. Strong organisational skills are important, as you will need to prioritise your workload and manage tasks effectively when working to competing deadlines.
You will also be expected to use and develop key technical skills essential to the role, including:
- Microsoft Excel and spreadsheets for data entry, record management, and basic analysis
- Microsoft Power BI to support simple data visualisation and reporting
- Microsoft Office applications, including Word, Outlook and Teams, for communication and document preparation
- Data management and information systems to maintain accurate and reliable records
- Digital and communication tools to support team operations and engagement
- Data analysis basics, aligned with the Level 3 Data Technician Apprenticeship, such as data validation, cleaning and interpretation
We are looking for someone who understands the importance of equality and diversity and can demonstrate awareness of how discrimination can affect service delivery and the people we work with. Applicants should hold Level 2 Maths and English (or be willing to work towards them) and show a clear commitment to professional development and learning as part of their apprenticeship.
The role requires flexibility and a positive attitude, including a willingness to adapt working arrangements at short notice to meet changing priorities. There may also be an expectation to work occasional evenings when required to support service needs.
To be eligible, applicants must have resided in the EEA, Switzerland, Gibraltar or the UK for at least the previous 3 years before the start of the apprenticeship.
This is a public facing role so you’ll need to show off your fluency in speaking and writing English.
If you are motivated to learn, eager to develop new skills, and ready to start your career in a supportive environment, we would love to hear from you - apply today and take the first step in your professional journey.
Application process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons including access to discounts on top UK retailers and local retailers
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
