Join our team at KeolisAmey Metrolink (KAM), the largest light rail network in the UK!
Ready to kick-start your career and earn a qualification at the same time? If you’re motivated, curious, and eager to learn, we want to hear from you!
We’re excited to offer Admin & Business Apprenticeship opportunities within our Recruitment and Health & Safety teams. As an Admin Apprentice, you’ll gain real hands-on experience, build valuable professional skills, and earn a recognised qualification, all while being supported every step of the way.
You’ll learn on the job, working with experienced teams, and receive training from a dedicated provider to help you thrive in your chosen specialism.
The role will support the Recruitment team with the end-to-end recruitment process and delivering of an exceptional experience for both managers and candidates. Supporting volume assessment centre days for drivers, customer and engineering roles and maintaining accurate recruitment documentation and recruitment systems.
- Support the maintenance and updating of the Applicant Tracking System (ATS).
- Keep candidates moving through each stage of the recruitment process smoothly.
- Coordinate and schedule candidates for assessment days, interviews, psychometric testing and follow up stages.
- Set rooms up on the day of assessment centres with the necessary equipment required.
- Prepare assessment day materials (assessor packs, candidate packs, stationery, signing-in sheets, etc.).
- Support managing the recruitment inbox, responding to queries promptly and professionally
- Assist in posting job adverts across recruitment platforms as required.
- Collate interview templates and assessment material from managers post interviews and assessment days and upload to Sharepoint
- Support with Track and update recruitment metrics and weekly activity reports.
The role will provide admin and data support to the team, supporting with the management of safety processes, processing safety documentation, managing incident reporting and system workflows.
- Maintain and update Health & Safety documentation, tramway-specific procedures, Safe Systems of Work, and operational standards.
- Maintain accurate recording and filing of operational incident reports, risk assessments and inspections.
- Coordinate controlled documents within the safety management system.
- Prepare agendas, minutes, and materials for Safety Review Meetings, Rule Book Committees, and Safety Briefings.
- Assist in generating safety trend analysis, KPIs, and monthly dashboard reporting for Operations, Engineering, and Leadership
- Help develop safety campaigns, posters, and digital materials focused on passenger and Employee safety.
- Support safety engagement initiatives such as briefings, toolbox talks, Safety Days, and depot safety tours.
- Maintain accuracy of data in safety platforms such as incident management systems, competence management systems, and digital audit tools.
- Produce routine safety performance reports for Operational Control, Engineering, HR, and Leadership.
Take a look at the job descriptions attached to learn more about the key accountabilities for each role.
- GCSEs or equivalent in English Language and Mathematics (Grade 4/ C or above)
- Good communication skills - able to build positive working relationships and engage confidently with others
- Attention to detail
- Good organisational skills – able to manage your own workload and meet deadlines.
- A collaborative mindset – flexible, supportive, and enjoys being part of a team
- Able to use digital systems with training and comfortable using Microsoft Office (Outlook, Word, Excel)
- Digital confidence – comfortable using Microsoft Office (Outlook, Word, Excel) and able to learn new systems with training
- Proactive and curious, with a positive attitude and a willingness to learn and develop
- Customer service awareness and a helpful, solution-focused approach
- Adaptability and flexibility – able to prioritise and manage multiple tasks effectively
- Basic understanding of data reporting and trend analysis
- An salary of £17,000 per annum
- 18 month fixed-term apprenticeship contract
- 37.5 hours per week this will include (6 hours per week off the job learning)
- Free Tram Travel for all our colleagues, plus a sponsored pass for an immediate family member
- 25 days holiday, plus bank holidays
- Access to Amazing Discounts at major retailers including Asda, Currys PC World, John Lewis and many more.
- Family Friendly Policies
- Wellbeing Support including a free counselling, health checks and Employee Assistance Programme.
- Supporting your development focusing on career pathways
The closing date for applications is Thursday 26 March 2026. Assessment centre will take place w/c 6 April 2026
Depending on the level of applications for this role we may close the advert earlier, therefore we encourage you to submit your application early.
- Please complete the online application via our website.
- Selected candidates will be informed via email and invited to an assessment centre.
- Assessment centre will be held at one of our depots in Manchester
- Completion of paperwork and pre-employment checks prior to starting with us
- Unsuccessful candidates will be notified by email and offered a feedback session
At KAM, we celebrate the diversity of our customers, communities, and colleagues, and strive for a workforce which is equitable, inclusive and representative of the communities we serve and we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, and sexual orientation to apply. We look forward to receiving your application.
We live our values of “We Care, We Commit, We Imagine” through our behaviours and we strongly believe that diverse perspectives drive innovation and create an environment where individuals can imagine that anything is possible. We care about our people, and we fully commit to creating an inclusive environment where our people feel valued, respected and empowered to thrive.
We recognise the importance of flexibility in the workplace and where possible, we will do our best to consider alternative working patterns or flexible arrangements to help you balance work and life in a way that works for you and the business. If you’d like to discuss before applying, please feel free to contact our recruitment team.
To ensure you are given the best opportunity to succeed in the recruitment process, please let us know if you will require any support or reasonable adjustments. You can contact our team here recruit@metrolink.co.uk.
If you are successful, we will need to complete several pre-employment checks prior to you starting. These include.
- Proof of address.
- Evidence of right to work in the UK.
- References from previous employment or studies from the last 3 years
- Pre-employment medical (level subject to role).
- Criminal Records self-declaration check, in line with the Rehabilitation of Offenders Act (1974).
KeolisAmey Metrolink (KAM) is the largest light rail network in the UK. Growing and evolving since first opening in 1992. Metrolink have so far expanded to 103km of track, 99 stops and 147 trams, with a target of 52 million yearly passengers by the end of 2022.
We recognise and celebrate the diversity of our customers, communities and colleagues and strive for a workforce that is representative of the communities we serve, and society at large.
Evergreen Building North, 160 Euston Road,
London, United Kingdom, NW1 2DX
