Are you passionate about developing people and delivering high-quality training?
We are looking to recruit a Trainer for our Operational team. Reporting to the Operations Senior Trainer, you will design, deliver, and support engaging training programmes for both new starters and existing colleagues. You will play a key role in our induction process, guiding new joiners through their training journey and supporting them during their ‘Grad Bay’ period, ensuring they are set up for success
.
Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years’ experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growt
h.
Key Responsibiliti
• es:
Deliver engaging classroom and virtual training sess
• ionsDesign and deliver training programmes, including eLearning con
• tentProvide induction and refresher training on our products and proce
• ssesSupport new starters and operational staff during the ‘Grad Bay’ pro
• cessConduct training needs analysis and provide timely feed
• backContribute to our Learning & Development community through our HR plat
• formCarry out training administration and represent the training function across the busi
• nessStay up to date with training trends and best practices for the contact centre environ
ment
What We Need Fro
• m You:
Experience in training staff, including designing and reviewing training ma
• terialsHighly organised, confidential, and performance
• drivenExcellent communication, influencing, and rapport-building
• skillsAbility to motivate others and foster a positive learning envi
• ronmentPrevious experience within a contact centre Learning & Development function (bene
ficial)
Why
Join us?
At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it's about being part of a community that makes working at Hood Group truly ex
ceptional.
Our comprehensive benefits packag
• e includes:
We are offering 31 days annual leave (including ba
• nk holidays)Employee Assist
• ance ProgramEye Care Vouchers including discoun
• t on glassesPe
• nsion SchemeHeal
• th cash planIncentive of £250 on Refer a f
• riend schemeSocial company events, we want you to be part of the Hood Gro
• up communityEmployee Recognition Scheme – Hood Stars, we celebrate and recognise your contribution t
• o Hood GroupWe will supply your laptop and any other necessary professional equipment
as required
