Are you passionate about developing people and delivering high-quality training? If so, Hood Group would love to hear from you!

We are looking to recruit a Trainer for our Operational team. Reporting to the Operations Senior Trainer, you will design, deliver, and support engaging training programmes for both new starters and existing colleagues. You will play a key role in our induction process, guiding new joiners through their training journey and supporting them during their \'Grad Bay\' period, ensuring they are set up for success.

Hood Group is a UK-based insurance provider that partners with start-ups, consumer brands, and large insurers to deliver innovative insurance solutions. Established in 1983 and with over 40 years\' experience working across the insurance industry, the company aims to help its partners, including well-known household brands and high street retailers, transform their insurance proposition by delivering innovative business models and products that enhance customer engagement and drive growth.

Key Responsibilities

Deliver engaging classroom and virtual training sessions

Design and deliver training programmes, including eLearning content

Provide induction and refresher training on our products and processes

Support and coach new starters and operational staff during the \'Grad Bay\' process

Conduct training needs analysis and provide timely feedback

Contribute to our Learning & Development community through our HR platform

Carry out training administration and represent the training function across the business

Stay up to date with training trends and best practices for the contact centre environment

What We Need From You

Experience in coaching, developing, and training staff, including designing and reviewing training materials

Highly organised, confidential, and performance driven

Excellent communication, influencing, and rapport-building skills

Ability to motivate others and foster a positive learning environment

Previous experience within a contact centre Learning & Development function (beneficial)

Why Join us?At Hood Group, we take pride in creating a collaborative working environment that nurtures creativity and encourages forward thinking. Joining our team means more than just achieving objectives - it\'s about being part of a community that makes working at Hood Group truly exceptional.

Our comprehensive benefits package includes:

We are offering 31 days annual leave (including bank holidays)

Employee Assistance Program

Eye Care Vouchers including discount on glasses

Pension Scheme

Health cash plan

Incentive of £250 on Refer a friend scheme

Social company events, we want you to be part of the Hood Group community

Employee Recognition Scheme - Hood Stars, we celebrate and recognise your contribution to Hood Group

We will supply your laptop and any other necessary professional equipment as required

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Hood Group Ltd.

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