Permanent Full Time Role
Location: Office / Remote/South of England
Reports to EPA Delivery Manager
Training Qualifications UK is fast establishing itself as a leading Apprenticeship End-Point Assessment Organisation approved by the Education and Skills Funding Agency to deliver End-Point Assessment to Apprentices on an ever growing number of Apprenticeship Standards.
TQUK Perks
- Competitive annual leave allowance
- Exciting social events
- Sociable working hours
- Pension plan
- Refer a Friend scheme
- Loyalty bonus scheme
- Cycle to Work scheme
- Access to regulated qualifications from day one
- Additional birthday day off
The role of an Apprenticeship End-Point Assessor is to provide independent, fair, reliable and consistent assessment services to Training Qualifications UK customers working with Apprenticeship Standards. End-Point Assessors are required to use assessment experience with robust and relevant industry knowledge to form judgements and grading decisions upon the completion of a variety of assessment activities, which test the apprentices’ occupational competency.
This role requires someone who is flexible in their approach to all tasks, with the independence to travel as and when the business requires. Also has exceptional assessment abilities coupled with the ability to act with integrity and impartiality. The successful post holder will not only be responsible for delivering an agreed caseload of End-Point Assessments but will also take a lead role in the training and standardisation of freelance associate End-Point Assessors, undertake internal quality assurance based tasks, and support with the delivery of training and support to external customers.
The sector’s that fall within this role to be assessed are:
- Business Generics level 3
- Customer Service Practitioner level 2
- Customer Service Specialist level 3
Key Responsibilities
- Undertake a small annual caseload of EPA Assessor allocations to keep skills current and support wider role responsibilities.
- Undertake Internal Quality Assurance activities, via sampling to ensure accuracy of grading, assessment practice of assessors and inform quality improvement needs.
- Maintain an excellent working knowledge of Apprenticeship Standards and Assessment Plans relevant to the sector areas as listed above.
- Perform Line Management responsibilities for agreed Assessors within their sector.
- Support in the delivery of EPA Assessor performance monitoring activities such as observation/ desk top reviews.
- Monitor the adherence of SLAs within allocated team and address underperformance.
- Support the recruitment of new EPA Assessors for given sector/ standard.
- Take responsibility for the design, delivery, and currency of training materials to successfully train all new on boarding Assessors for given sector/ standards.
- Develop, prepare and host engaging and meaningful standardisation activities to embed consistency in delivery and accuracy in decision making / grading outcomes.
- Develop and deliver externally facing training content to provide outstanding support for external stakeholders/ customers in relation to EPA.
- Lead on the production of bi-annual Lead EPA Reports cascaded to all relevant EPA centers.
- Use expert knowledge to assist with and as required draw conclusion about the following cases, acting as authoritative voice in cases where consensus cannot be reached:
- In bound complex customer queries
- Investigations into potential malpractice
- Complaints
- Appeals
- Assessment discrepancy between Assessors/ IQAs
- Proactively support EQA activities and quality assure sample evidence submitted.
- Take responsibility for your own and monitor wider Assessors, within your given sector, on-going CPD relevant to assessment and internal quality assurance practices, the wider Apprenticeship landscape, and the industry for which you assess/ are responsible for.
- Develop and maintain an understanding of Training Qualifications UK internal policies and processes and adhere to them at all times.
- Adhere to the highest possible quality standards relating to assessment practice and report any suspected or actualised breach of confidentiality or malpractice/maladministration to Training Qualifications UK.
- Proactively recognise and deal with any developmental actions to manage risk accordingly.
- Adhere to high levels of confidentiality in relation to Apprentices, Approved Centres and Employers whom Training Qualifications UK work with.
- Some requirement to travel. Has access to own transport with an ability/willingness to travel as the business needs.
Other Responsibilities
- Assessment materials wider than those associated with EPA.
- Qualification - new and existing.
- Commit to becoming qualified to undertake and support with qualification EQA activities for your relevant sector.
- Liaise with other departments to facilitate a smooth customer experience and journey.
- Be aware of conflict of interest and report associated risks.
