Job Purpose:
To assist the Fitness manager with the daily operation of Colets Gym and the areas/studios that fall within the gym and provide excellent customer service to our members.
Role and Responsibilities:
Members
- Always provide excellent Customer Service.
- Listen to member feedback and be proactive
- Promote Gym challenges and Incentives
- Assist with the programme co-ordination of group classes/group inductions taken by the gym team
- To be friendly with all members.
- To motivate and support members with all aspects of their training.
- To be proud of your work and helpful to
members.
- Carrying out pre-exercise procedures for gym users as per the NOP
- Lead group inductions and express classes
- To conduct health assessments for members using the health system and app.
People
- Support your fellow colleagues
Operations
- Ensure adherence to Colets’ own rules and regulations
- Adherence to Health and Safety regulations in all areas of the fitness department
- All staff should be fully aware of and understand the departmental NOP, the club’s emergency procedures and the club’s emergency action plan
- Maintain the gym Equipment to a high standard & report any faults/ damage to the Fitness Manager
- Maintain high standards of cleanliness in the gym and complete relevant daily cleaning checklists.
- Work in accordance with the rota produced by the Fitness Manager. There may, however, be instances of your being asked to cover shifts at short notice due to absences
- Attend regular staff meetings and training sessions.
Finance
- Be aware of the fitness budget
Cultural / Values
As a part of the Colets Team, commit to the company values and personality.
Be aware of the core business anchors of Colets
and assist your manager in embedding them into your department:
- Create the right environment
- Create a Great place to work
- Go beyond customer satisfaction
- Personalise every journey
- Generate extra profit to fuel growth
Commit to our goal of a unified Team & Growing the business
KPI’s:
1. NPS Score for gym
Qualifications / Educational Requirements:
- Level 2Gym Instructor required
- Level 3 PT or Group X Qualification
Required
Preferred Skills:
Essential
- Level 3 PT or Group X Qualification
Preferable
- Experience in a Private Health Club environment
- Experience working with age groups ranging 5yrs – 94yrs
- Experience working
within a gym.
- Knowledge of how to design gym programs & perform gym inductions
- Experience of floor walking, instructing members on gym equipment, good customer service and cleaning.
