Job Purpose:

To assist the Fitness manager with the daily operation of Colets Gym and the areas/studios that fall within the gym and provide excellent customer service to our members.

Role and Responsibilities:

Members

Always provide excellent Customer Service.

Listen to member feedback and be proactive

Promote Gym challenges and Incentives

Assist with the programme co-ordination of group classes/group inductions taken by the gym team

To be friendly with all members.

To motivate and support members with all aspects of their training.

To be proud of your work and helpful to
members.

Carrying out pre-exercise procedures for gym users as per the NOP

Lead group inductions and express classes

To conduct health assessments for members using the health system and app.

People

Support your fellow colleagues

Operations

Ensure adherence to Colets’ own rules and regulations

Adherence to Health and Safety regulations in all areas of the fitness department

All staff should be fully aware of and understand the departmental NOP, the club’s emergency procedures and the club’s emergency action plan

Maintain the gym Equipment to a high standard & report any faults/ damage to the Fitness Manager

Maintain high standards of cleanliness in the gym and complete relevant daily cleaning checklists.

Work in accordance with the rota produced by the Fitness Manager. There may, however, be instances of your being asked to cover shifts at short notice due to absences

Attend regular staff meetings and training sessions.

Finance

Be aware of the fitness budget

Cultural / Values

As a part of the Colets Team, commit to the company values and personality.

Be aware of the core business anchors of Colets
and assist your manager in embedding them into your department:

Create the right environment

Create a Great place to work

Go beyond customer satisfaction

Personalise every journey

Generate extra profit to fuel growth

Commit to our goal of a unified Team & Growing the business

KPI’s:

1. NPS Score for gym

Qualifications / Educational Requirements:

Level 2Gym Instructor required

Level 3 PT or Group X Qualification
Required

Preferred Skills:

Essential

IT Proficiency

Level 2 Gym Qualified

Level 3 PT or Group X Qualification

Excellent Communication

Preferable

DBS checked

Experience in a Private Health Club environment

Experience working with age groups ranging 5yrs – 94yrs

Experience working
within a gym.

Knowledge of how to design gym programs & perform gym inductions

Experience of floor walking, instructing members on gym equipment, good customer service and cleaning.

Colets Health & Fitness

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