Apprenticeship Operations Executive needed in Manchester. This role will start ASAP and pays £14 per hour. This role is 3 months to begin with. An Enhanced DBS is desired but not essential as it can be done before starting.
Key Responsibilities and AccountabilitiesOnboarding- Working by cohort (public or client) to manage your learners through the process
- Checking and confirming eligibility of key client and public apprentices and auditing sign-up packs before inputting data to PICS
- Assisting learners and clients throughout the process from initial application to starting on program
- Having a call with every learner (and line managers also) sharing the outcome and arranging for sign off following the call from the Line manager
- Ensure folders are saved into the respective locations and compliance checks are completed
- Daily monitoring of apprenticeship bookings, replying to any queries and vetting exam/course booking forms before delegating to relevant team
- General admin linked to onboarding of new starters eg Updating paperwork following amends and getting signatures (tracking and chasing), Arranging paperwork where a learner changes employer mid way through their apprenticeship and updating all relevant teams
- General admin duties
General- Providing first line support / contact for all learners / line managers via email, telephone and any other contact points
- Management of enquiries incoming via group mailboxes and actioning within agreed SLAs
- Assisting with the day to day
- Ad hoc reporting / requests
Skills, knowledge, qualifications required for job- Excellent communication with a positive telephone manner and the ability to build rapport and maintain empathy with students and clients
- Ability to effectively manage client and internal stakeholder relationships, promptly responding to queries, ensuring expectations are managed
- Excellent organisational and time management skills
- Ability to create and maintain accurate/accessible and organised documentation
- Ability to use email, internet applications, MS Windows operating system, including Excel and tracking tools to support this role
- Ability to apply numerical skills to analyse data, interpretation of facts and figures presented in the form of statistical tables and diagrams, thinking critically and checking for errors or variance from targets
- Must be comfortable working within defined Key Performance Indicators and Service Levels
- Passionate about client service with a positive approach to dealing with people
- Proactive, highly motivated and adaptable to change, as the company and industry in which they are based is very fast paced and competitive
