Please Note:

Job Introduction

About Us

Our libraries are about so much more than books – they’re places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!

You’ll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.

About the Role

Customer Service Advisers are the first point of contact with library customers and library partners. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. As well as helping customers find and use resources, this role is also detail oriented and involves performing administrative and clerical duties and organising library material and information.

This is a peripatetic role, and you may be required to work at different locations or work additional hours at the primary location.

About you

We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same. If you’re a natural with people and want to work for an inclusive and supportive employer, this could be the role for you!

Rewards and benefits

Competitive rates of payUp to 32 days annual leave each yearTailored inductionFamily friendly schemes to help balance family commitments including generous maternity, paternity and support for carers and a tax-saving childcare voucher scheme.Good career opportunitiesExcellent pension scheme, with employer contributions of up to 20 per cent of salaryStaff Discount Scheme for a range of retailers; holidays; insurance; eating out; health and leisure activitiesDiscounts on rail and bus travelContinuing professional development - employees can develop their skills and knowledge through our online training platform.Coaching, workshops, mentoring, shadowing and support from social groups

Our commitment to: Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Our commitment to:Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Our commitment to:Safeguarding

Oxfordshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Our commitment to:Flexible Working

We are open to discussions about flexible working, which can include flexi-time, part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

Follow us on Social Media

Stay up-to-date with the latest news and featured jobs from Oxfordshire County Council by following us onLinkedIn,Facebook,TwitterandInstagram.

If you encounter any technical issues with the application system, please contact us at:

The following content displays a map of the job's location.

SalaryFrequencyJob ReferenceWorking HoursContract TypeJob TypeBusiness UnitLocation

OXFORDSHIRE COUNTY COUNCIL

Latest Jobs

Peripatetic Customer Service Adviser