The Hippodrome Casino is recruiting an experienced Online Studio Training Manager to lead the development and delivery of training within our new live online studio operation.

This is a key role responsible for ensuring all Online Presenters and operational staff are trained to the highest standards across gaming procedures, presentation, compliance and customer interaction.

Key Responsibilities

Design and deliver structured training programmes
Manage onboarding and competency assessments
Develop presentation and customer interaction standards
Support operational performance through coaching and development
Create and maintain SOPs and training materials
Work closely with studio management and operational departments

Who We're Looking For

Applicants should have significant experience within casino training, live gaming operations or live studio environments, together with strong leadership and communication skills.

Shifts

Shift work, including evenings and weekends, will be required.

What We Offer

50% discount in the Hippodrome Casino's restaurants & bars
30% off Magic Mike Live tickets for friends and family
Enhanced maternity & paternity pay
Mental health and wellbeing support through our Employee Assistance Programme
Access to discounts for many retailers, leisure, food and entertainment establishments
Season ticket loans
Salary exchange Cycle to Work & Tusker electric vehicle schemes
Excellent foreign exchange rates
Life assurance
Company pension

ONLINE STUDIO

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Online Training Manager