Non NHS Banding

Main area

Clinical 111 Pathways Trainer

Grade

Non NHS Banding

Contract

Bank

Hours

0 hours per week (Bank, Hybrid. Must be able to work Mon-Fri 9am-5pm.)

Job ref

4265-7995491

Site

All HUC Sites

Town

Bedford, Welwyn Garden City, Taunton, Peterborough

Salary

£22.07 hourly

Salary period

Hourly

Closing

03/06/2026 23:59 Job overview

As a Clinical 111 Pathways Trainer you will instill confidence in our colleagues by delivering high-quality NHS 111 Clinical Pathways accredited training and other training. You will also work collaboratively with the Pathways Training Manager and other team members to develop training material and provide guidance to support contact centre staff with new initiatives.

Main duties of the job

Principle Responsibilities will include but not be limited to:-

Assist with the Clinical 111 Pathways Training sessions this is to include the training of new starters along with Clinical Core Module Two.

Assist with the development of training material and guidance to actively develop the skill set of Clinical Advisors, Health Advisors, Service Advisors and other IUC staff members when required.

To deliver Spotting the Sick child and Sepsis Awareness training sessions

To be a qualified Pathways Accredited Trainer and keep up to date with and implement new initiatives.

To assist with the development of training material and guidance to support contact centre staff with new initiatives.

To support the understanding of Standard Operating Processes throughout HUC and inform IUC Managers of any changes required

Respond to identified additional training needs from audit results and IUC Management feedback.

To assist with any further training that may be required by the IUC Management Team.

To participate in own development and appraisal, identifying areas of need for personal development and ensure a comprehensive knowledge of the services provided is maintained at all times by performing operational shifts or attending operational bases.

Working for our organisation

In return for your dedication and commitment to our values, we offer:

ExclusiveDiscounts: Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we’ve got your wallet covered!

NHSPensionScheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.

WellbeingSupport: Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

RecognitionandRewards: Your hard work won’t go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

FinancialPerks: Take the stress out of money matters with free financial advice, and smart savings options through our Credit Union.

CareerGrowth: Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

Detailed job description and main responsibilities

For full job description and person specification, please see attached documentation.

Principle Responsibilities will include but not be limited to:-

Assist with the Clinical 111 Pathways Training sessions this is to include the training of new starters along with Clinical Core Module Two.

Assist with the development of training material and guidance to actively develop the skill set of Clinical Advisors, Health Advisors, Service Advisors and other IUC staff members when required.

To deliver Spotting the Sick child and Sepsis Awareness training sessions

To be a qualified Pathways Accredited Trainer and keep up to date with and implement new initiatives.

To assist with the development of training material and guidance to support contact centre staff with new initiatives.

To support the understanding of Standard Operating Processes throughout HUC and inform IUC Managers of any changes required

Respond to identified additional training needs from audit results and IUC Management feedback.

To assist with any further training that may be required by the IUC Management Team.

To participate in own development and appraisal, identifying areas of need for personal development and ensure a comprehensive knowledge of the services provided is maintained at all times by performing operational shifts or attending operational bases.

Person specification Experience

Essential criteria

Experience of training delivery
Experience of NHS 111 Pathways
Consistent exemplary call audits

Desirable criteria

Recognised training qualification

You must have the legal right to work in the UK at the time of application. We are not able to offer sponsorship for this role.

We reserve the right to close this vacancy early, should we receive sufficient applications.

Please do not apply through any third party websites, please only apply through Trac.

Employer certification / accreditation badges

Applicant requirements You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Further details / informal visits contact Name HUC Job title Clinical Recruitment Email address recruitment@huc.nhs.uk Additional information This is a Bank role that can be performed on a hybrid basis, depending on business needs. This role requires availability Monday to Friday 9 am to 5 pm.

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Clinical 111 Pathways Trainer (Bank)