Detailed job description and main responsibilities

The "must haves" for this role:

1. Experience of customer service work, with a focus on managing enquiries across various platforms

2. Good interpersonal skills with the ability to communicate succinctly, clearly and accurately verbally and in writing

3. Well organised and systematic approach to work

4. Educated to A level or equivalent standard

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Ben Innes-Dickinson on 0118 960 5012 or email: ben.innesdickinson@berkshire.nhs.uk who'll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person specification

Education/Qualifications/Training

Essential criteria

GCSE Grade 4-9 in English Language and Mathematics or equivalent qualifications.
Educated to A level or equivalent standard.

Desirable criteria

Library and Information Science apprenticeship level 3 or equivalent.

Previous Experience

Essential criteria

Experience of customer service work including handling enquiries.

Desirable criteria

Experience of library and information work or a related information service.
Familiarity with library management systems or information retrieval systems.
Experience of using journal databases and library electronic resources.

Knowledge, Skills & Abilities

Essential criteria

Good interpersonal skills with the ability to communicate succinctly, clearly and accurately verbally and in writing.
Well organised and systematic approach to work.

These are the values that we live by at Berkshire Healthcare:

Caring for and about you is our top priority
Committed to providing good quality, safe services
working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Please find attached the behaviour framework that underpins these values for this job role.

At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs.

Watch our careers video to learn more.

We welcome talent from all backgrounds and offer guaranteed interviews to disabled applicants and armed forces community members who meet the minimum criteria.

Please note we may close positions before the advertised date.

If you need help with your application, please contact us on recruitment.enquiries@berkshire.nhs.uk

Once you have applied, please check your email regularly for updates. All appointments are subject to NHS Employment Checks, and false information may result in withdrawal of offers. For information on how we store your information, please review our privacy statement.

No agencies, please.

Employer certification / accreditation badges

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

Job Description and Person Specification (PDF, 224.4KB)
Value Based Recruitment Behaviour Framework (PDF, 453.8KB)
Working for us (PDF, 766.8KB)

Berkshire Healthcare NHS Foundation Trust

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