The salary will be £29,237 per annum (VBSS Specialist 1). This is a spot salary.
Our specialists embody a unique blend of talent. They possess deep subject expertise, acquired through extensive experience, making them highly credible authorities in their respective fields. They excel in conveying knowledge and skills to others, animating their subject matter with enthusiasm and sharing their expertise in a manner that develops of our apprentices into proficient professionals. They are adept at interacting with individuals at all levels, from the managing director of the business to apprentices.
Our success is gauged by the achievement of our clients' learning outcomes and their satisfaction with our service. Additionally, we evaluate the value our services bring to employers and the contributions our apprentices make to their businesses.
As a Business Administration and Customer Services specialist, you will be responsible for delivering the theoretical aspects of our programmes. You will offer ongoing support and guidance to learners, both individually and in groups, utilising resource materials and conducting continuous assessment. Ideally, you will hold at least a level 3 qualification in a related subject or have sufficient business experience of at least two years. An assessor qualification would be desirable or willingness to complete in first six months in post.
You should be a highly self-motivated, energetic, and driven individual, demonstrating a strong sense of autonomy. Excellent presentation and communication skills are essential, along with a proven track record of target achievement.
The position involves overseeing a cohort of learners located within an hour's radius of the college, focusing on developing their skills in business and customer service. Your role will entail coaching them not only to successfully complete their apprenticeship with distinction-level passes but also to secure sustained employment thereafter. This is achieved through establishing close relationships with their employers and mentors, and by imparting your industry experience to guide them towards best practices. Tracking of progress is updated through the E-Portfolio system OneFile.
The role also incudes supporting learners develop their maths and English skills using online learning platforms or supporting referrals to college maths and English teachers.
This role requires you to embody the college's values: Respect, Integrity, Collaboration, High Expectations, and Responsibility.