Skills
Key strengths I would bring include:
• Strong communication and interpersonal skills, fostering collaborative relationships with colleagues,
clients and wider senior stakeholders.
• A dedication to meeting deadlines and effectively managing tasks in a fast-paced environment.
• A proactive approach to problem-solving and the ability to adapt to evolving business needs and indicators.
• Emotional intelligence, flexibility and adaptivity to suit individual working styles.
• Experience with project management and the ability to work both collaboratively across departments and
independently when decision-making and driving successful outcomes.
• Experience in creating performance plans, constructive observation feedback and simple success criteria to support growth.
• Proficiency in software and tools, including PowerBI, Power Query and Google Sheets, as well as all
Microsoft platforms.
• Attention to detail and strategic thinking when analysing insights and ensuring all reports and data sets are precise and accurate with interpretation.
About
In my current role as an Operations Business Partner, I act as a strategic partner to both internal teams and external clients, ensuring operational delivery consistently aligns with Babington’s Customer Promise and wider organisational goals such as retention and completion outcomes. A core part of my role involves monitoring learner progress and performance metrics, ensuring teams meet contractual and quality/standardisation standards and proactively identifying risks to drive effective action plans and accessible support criteria. I support growth and new development opportunities within key accounts to unlock new business and secure a pipeline for continuous
apprentice cohorts. I take pride in delivering an outstanding customer experience and fostering strong stakeholder engagement and relationship management through my communication skills. Building trusted relationships, maintaining a customer focused approach and championing continuous improvement are key strengths I excel in my role.
Account Management has been a growing passion of mine, and to have the opportunity to pair this with my love for standardisation, engagement and best practice would be a fantastic opportunity. I am confident that my skills and experiences make me a strong fit for this role and I look forward to the possibility of discussing how my backgrounds in Account Management, Learning & Development and Coaching/Teaching can benefit further to this role. Thank you for considering my application - please find my CV attached for your review.
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