Skills
Customer Service & Public Interaction – Experienced in being a first point of contact, explaining processes clearly, supporting users, and maintaining a friendly, helpful manner.
Communication – Delivered presentations to clients, colleagues, and stakeholders; strong listener with the ability to understand user needs.
Organisation & Multi‑Tasking – Managed multiple projects simultaneously, prioritised tasks, and met deadlines in busy environments.
Teamwork & Collaboration – Worked closely with cross‑functional teams; contributed to team goals; supported colleagues at all levels.
Independent Working – Confident working alone, making decisions, and managing responsibilities without supervision.
Training & Mentoring – Trained new staff, supervised junior colleagues, and supported onboarding processes.
IT Skills – Experienced with digital systems, data entry, documentation, and workflow tools (including Azure Boards).
Adaptability – Comfortable with changing priorities, new environments, and varied tasks.
Physical Tasks – Experienced in roles requiring standing, moving equipment, carrying materials, and maintaining organised workspaces.
About
PERSONAL PROFILE
A highly organised, diligent and people focused professional with extensive experience supporting teams, training colleagues, managing workflows, and delivering high quality service in fast paced environments. I bring strong communication skills, excellent attention to detail, and a proven ability to work independently, solve problems, and support diverse users.
After completing a successful scientific career, I am now seeking a community focused role where I can contribute to a welcoming public environment, support local residents, and help promote library services. I am enthusiastic about learning new systems, adaptable, and committed to providing excellent customer care.
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