Anonymous

Skills

• IT Literate (I have used extensively Sunesis system / MPS system / CRM system / Outlook / Internet, databases, MS Word, MS Excel / Spread Sheets, Microsoft Teams).
• Effective diary management using MS Outlook and Excel.
• Self-motivated, trustworthy with a natural ability of motivating, engaging, bonding and relating to participants; also a great communicator with a professional appearance, target focused and results driven, strong listening skills, making participants realising their potentials.
• Passionate for people with the drive and determination to deliver success by providing not judgemental support and with a positive and forward thinking attitude.
• Facilitator, helping participants moving from where they are now to where they want to be and doing this more quickly and effectively than if they acted alone.
• Sales professional with telephone and field experience and accurate administration skills with high attention to details, very thorough and meticulous with also strong customer service skills, both face to face and telephone.

About

Friendly with a professional and mature approach and with over 20 years’ experience within customer service roles from retail as “Senior Sales Assistant”; working also extensively as a “Inbound Call Centre Operator” to most recently, for the past over 10 years, working within the welfare to work sector supporting customers into their journeys to employment, within roles such as: “Advice and Guidance / Tutoring / Assessing/ Employment Adviser/ Employability Trainer/ IPS employment specialist”.