Details
Skills
Multi-site Leadership & Support Team Training & Development
KPI & Target Management Customer Experience Optimization
Strategic Planning & Execution Coaching & Performance Review
Change Management Stakeholder Communication
Optical Retail Operations Complaint & Risk Resolution
About
Dynamic and results-driven optical professional with 13 years of experience in the healthcare and retail optical sector, progressing from clinical dispensing roles to regional training and multi-site leadership. Proven track record of driving operational excellence, team development, and customer satisfaction across over 175 stores and 600+ colleagues in the South of the UK. Skilled in training delivery, clinical governance, team leadership, performance improvement, and stakeholder engagement.
Profile Photo
