Anonymous

Details

Skills

Leadership & Culture People-first leader who builds high-trust, accountable teams. Strong at designing clear roles, ownership, and progression pathways. Operational & Commercial Impact End-to-end ownership of operations, P&L, and performance. Designing practical, data-led operating models that actually get used. Technical & Tools Advanced Excel, PowerPoint, operational dashboards. Working knowledge of JavaScript, Python, HTML/CSS (process automation & insight support). Building dashboards and KPIs to support better, faster decisions. Languages English: Native, Italian: Working Proficiency

About

General Manager with 7+ years experience leading customer-facing operations, scaling teams, and driving profitability. Proven track record in making companies profitable through cost optimisation, revenue growth and building data-driven operating models, with end-to-end ownership across people, process, and P&L. CAREER HIGHLIGHTS Led two businesses to first-time profitability through cost control, pricing strategy, and operational redesign. Scaled, restructured, and led teams of up to 30 people, improving resilience, agency, and progression pathways. Delivered consistent revenue growth while maintaining or reducing operating costs, driving sustainable margin improvement. Built data-driven operating models from the ground up, including KPI frameworks, financial reporting, and performance dashboards.