Anonymous

Details

Skills

Key Skills Safeguarding & Learner Welfare Strong understanding of safeguarding principles with experience supporting learners of all ages and backgrounds, including those with SEND or additional needs. Diversity, Equity & Inclusion Committed to creating inclusive learning environments, adapting delivery to meet diverse learning styles, backgrounds, and capabilities. Functional Skills Support Skilled in supporting learners completing Functional Skills in Maths and English, providing tailored guidance and confidence building strategies. Learning Design & Delivery Experienced in creating engaging workshops, webinars, and learning materials aligned to apprenticeship standards and organisational needs. Coaching & Mentoring Proven ability to develop future leaders through structured coaching, constructive feedback, and personalised development plans. Stakeholder Engagement Strong relationships with managers, mentors, and central teams to ensure learner progress, programme quality, and operational alignment. Behavioural Development & Performance Improvement Skilled at motivating learners, managing challenging behaviours, and designing interventions that drive progression and achievement. Operational Leadership & People Management Over 20 years experience leading teams, managing performance, and driving results across multi site retail environments. Communication & Facilitation Confident delivering both face to face and virtual sessions, with excellent written and verbal communication skills. Education & Professional Qualifications Level 3 Award in Education and Training Foundation qualification in teaching, learning theory, and effective delivery practice. NVQ Level 3 Development Programme in Retail Management Comprehensive training in leadership, operations, customer service, and team development. Diploma of Higher Education in Animal Studies Academic grounding in animal behaviour, welfare, and scientific principles. SVQ in Dog Grooming Practical qualification demonstrating hands on skills and professional standards. GCSEs Maths, English, Biology, Science, Art. Additional Training Safeguarding Diversity & Inclusion Functional Skills Support

About

A highly experienced Learning & Development professional with a strong foundation in multi-site retail leadership, apprenticeship coaching, and talent development. With over 20 years of operational management experience and a proven track record of developing high-performing teams, I bring a people centred, practical, and results driven approach to learning delivery. My recent roles as an Apprenticeship Coach at Travis Perkins and Screwfix have strengthened my expertise in designing and delivering high quality learning experiences across Level 3 and Level 4 programmes. I have successfully coached diverse cohorts of learners often up to 50 at a time through their full apprenticeship journey, tailoring support to individual needs, including SEND learners, and ensuring high achievement and progression rates. I am recognised for my ability to engage managers and mentors, create impactful learning content, and support even the most challenging learners to successful completion. Prior to moving into L&D, I built a strong operational career as a Branch Manager, Store Manager, and Area Manager across major UK retailers including Screwfix, Boots, Poundstretcher, Clinton Cards, and Outfit Arcadia. These roles developed my expertise in leadership, coaching, performance management, customer experience, operational excellence, and stakeholder engagement skills that now underpin my effectiveness as an educator and coach. I am now seeking Learning & Development roles where I can continue to design, deliver, and embed meaningful learning that supports people to grow, progress, and thrive. I bring a blend of real-world leadership experience, coaching capability, and a genuine passion for developing others.