Anonymous

Details

Add any other roles you would like to be found for: Technology Trainer, Learning and Development Trainer, Coordinator, Customer Success

Add any other subjects you would like to teach: Systems

Skills

• Training programme design & delivery (in-person, virtual, LMS)
• Systems implementation & project management
• Advanced Microsoft Excel and financial systems super-user
• System integrations (Sage, Salesforce, SharePoint, E-logbooks)
• Document management: iManage & Sharepoint
• CRM systems: InterAction Web & Windows; time recording: Intapp Time
• PDF tools: Kofax Power PDF; digital dictation: BigHand
• Legal productivity tools: Litera Compare, Litera Check
• Remote access platforms: VPN, virtual PC, iPhone, Windows laptops
• Excellent verbal and written communication with high grammatical accuracy
• Stakeholder engagement, consultative problem-solving, and data-driven decision-making
• Adaptable to fast-paced, high-pressure environments

About

With over five years of experience supporting users through technology onboarding, training, and adoption, I bring a strong blend of customer focus, relationship-building, and practical enablement.
In my current role at Bryan Cave Leighton Paisner, I support lawyers and business services teams by delivering onboarding, training, and post-implementation support for business-critical systems. My focus is always on helping with inductions of new and current users feel confident, supported, and successful in their day-to-day work. By building trusted relationships and tailoring guidance to individual needs, I have contributed to improved adoption and a 20% reduction in support tickets.

Previously at Ballymore Asset Management, I led enablement activities for a large-scale system rollout. I worked closely with business analysts and stakeholders to understand challenges, adapt training approaches, and provide ongoing support after go-live. This experience strengthened my ability to balance customer needs with business objectives and deliver a positive user experience throughout the lifecycle.
I am particularly drawn to Technology roles that involve team and customer success because they combine my strengths in training, designing courses, communication, and problem-solving with my experience supporting users through change. I thrive in environments where I can build relationships, act as a trusted point of contact, and help the core team achieve meaningful outcomes.