Details
Skills
• Working closely with key internal departments, including Award Leaders, and externally with the client, the CRM will be responsible for ensuring programmes run successfully to achieve client retention. The role includes pro-actively running the client's portfolio of programmes. The CRM will act as a key point of contact between BPP and the client, working closely with the programme delivery to ensure service and programme requirements are met.
• Key Responsibilities:
• Establish and maintain strong client relationships through regular and structured contact that will include face to face meetings and telephone/email communications.
• Act as a key point of contact for the client training team and senior stakeholders: to Chair client meetings and organise events.
• Prepare and conduct programme reviews and provide feedback to the client.
• Awareness of student results across schools, and associated analysis where required.
• To create a plan and schedule accordingly to meet the client's needs.
• Ensure the client is aware of the portfolio of available programmes across schools and link the client with AD Ms to progress.
• Work with internal departments to ensure that everything is in place to ensure the end-to-end programme logistics runs smoothly and on time: Ensure communication to students/apprentices/clients of programme structure at each cohort is timely and clear.
• Lead on programme related contact with students e.g., kick-off calls, re-sit calls, deferral calls.
• Work with internal teams to discuss and confirm any changes to the educational programme and feeding this back to the client.
• Liaise with internal teams to discuss programme activity on a frequent basis.
• Conduct intervention calls with learners and managers as required.
• Work with Faculty and Subject Matter Experts to ensure communication of deadlines to the client is timely.
• Liaise with Resourcing team to ensure programme scheduling and tasks take place in desired timescale.
About
I am an experienced client and apprenticeship relationship manager with a proven track record of delivering high-quality apprenticeship program's and end-point assessments across the legal, tech, and aviation sectors. I excel in stakeholder management, programme delivery, regulatory compliance, and driving continuous improvement. I'm confident influencing senior leadership, leading process enhancements, and ensuring a learner-focused approach in everything I do. With strong planning, communication, coaching, and analytical skills, I bring a flexible and collaborative mindset to every role I take on
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