Anonymous

Skills

Learner Support & Guidance

Supporting individuals with different learning needs and confidence levels

Using a range of questioning techniques (open, closed, diagnostic, leading)

Providing tailored guidance and signposting to appropriate resources

Motivating learners and building positive, supportive relationships

Experience supporting neurodiverse learners through accredited training

Safeguarding, Wellbeing & Behaviour Support

Strong safeguarding awareness from exam invigilation and advisory roles

Mental Health First Aid trained

De‑escalation skills for managing challenging or sensitive situations

Ability to maintain calm, structured, and safe learning environments

Information, Library & Resource Support

Helping individuals navigate digital tools, online systems, and research resources

Managing bookings, appointments, and administrative processes

Supporting learners with assisted self‑help and early intervention information

High accuracy in data entry and record‑keeping

Communication & Interpersonal Skills

Clear, patient communication with learners of all ages

Skilled in explaining complex information in accessible ways

Bilingual in English and Portuguese, supporting diverse student groups

Experience conducting focused interviews and gathering information sensitively

Organisation & Administrative Skills

Managing multiple priorities in fast‑paced environments

Maintaining structured, tidy, and well‑organised spaces

Following strict procedures and compliance requirements

Confident with Microsoft Office, digital systems, and administrative tasks

Industry Skills I Can Transfer or Teach in Education

Employability & Careers Skills

(Perfect for colleges, skills centres, or student support roles)

CV writing and job application guidance

Interview preparation and confidence‑building

Action planning and goal setting

Understanding barriers to employment and how to overcome them

Digital & Study Skills

Basic digital literacy support (Microsoft Office, email, online systems)

Helping learners navigate online platforms and resources

Teaching organisational and time‑management strategies

Supporting independent study and research skills

Customer Service & Professional Skills

Professional communication and workplace behaviour

Problem‑solving and decision‑making

Managing expectations and delivering high‑quality service

Conflict resolution and empathy‑based communication

Creative & Artistic Skills

(Useful for enrichment, workshops, or cross‑curricular support)

Fine art, illustration, and creative project development

Running workshops or supporting creative sessions

Helping learners explore visual communication and creative confidence

About

I have over ten years of experience supporting learners, customers, and diverse communities across educational, advisory, and public‑facing environments. My career has given me a strong foundation in student support, information guidance, administration, and safeguarding — all of which I’m now looking to bring into roles within education, skills development, or learning environments.
In my current role as an Exam Invigilator, I work with accuracy, vigilance, and a strong sense of responsibility. I follow strict procedures, safeguard learners, and maintain calm, structured environments where students can focus. This experience has strengthened my ability to manage confidential information, support students with different needs, and uphold high standards of organisation and professionalism.
My previous role as an Employability Advisor allowed me to guide individuals through job applications, interviews, digital tools, and confidence‑building. I developed strong communication skills, the ability to motivate others, and a talent for breaking down information in a way that feels accessible and supportive. These skills translate naturally into helping students navigate library resources, IT systems, and independent study.
Working at Citizens Advice further enhanced my ability to conduct focused interviews, provide tailored information, and support people with varying levels of capability. I became confident in using questioning techniques, signposting effectively, and helping individuals understand complex information — all essential in learner‑facing roles.
Earlier roles in customer service, reception, and public engagement helped me build a warm, approachable style and the ability to maintain welcoming, well‑organised spaces. I’m comfortable supporting children, young people, and adults, and I bring patience, empathy, and strong interpersonal skills to every role.
Across my career, I’ve consistently demonstrated:
• Clear and confident communication (verbal, written, and bilingual in English and Portuguese)
• Strong attention to detail and accuracy
• The ability to support learners with different needs and confidence levels
• Competence with digital systems, Microsoft Office, and data entry
• Calm, professional behaviour in busy or sensitive situations
• A commitment to safeguarding, equality, and positive learner experiences
I’m now seeking roles such as Learning Resource Centre Assistant, Library Assistant, Student Support Assistant, Learning Mentor, Employability or Skills Support roles, or administrative positions within education settings. My training in Mental Health First Aid, Neurodiversity, De‑escalation, and IEP‑accredited learning further strengthens my ability to support students holistically and contribute to inclusive, supportive learning environments.